Senior Customer Engineer

Summary

Join Ditto, a fast-growing startup, as a Senior Customer Engineer and help our Fortune 500 clients integrate our groundbreaking edge sync platform. You will enable developers to use Ditto through various support methods, troubleshoot technical issues, and develop new use cases. This role requires strong communication skills and 5+ years of experience in a customer-facing technical role. You will collaborate with internal teams and travel occasionally for in-person meetings and workshops. We offer competitive salaries, stock options, comprehensive health benefits, flexible vacation, and a 401(k) plan. Come join our remote team and discover the possibilities of your best career!

Requirements

• Genuine desire to help people succeed with technology
• 5+ years of experience as a customer success engineer, solutions engineer, software engineering consultant, or similar in one or more of the following languages: Swift, Objective-C, Java, Kotlin, JavaScript, C#/.NET, Rust
• Excellent communication skills in English, both written and verbal, are critical as you will be working with developers from very diverse backgrounds, as well as with a highly technical engineering team
• Read and understand stack traces
• Write simple reproduction scripts

Responsibilities

• Help developers get started using Ditto by supporting them with how-to assets, presentations, and whiteboarding sessions on video calls or in person
• Answer questions, triage complex technical issues, troubleshoot/debug on customers' environments, collaborate with engineering, and get issues resolved
• Develop new use cases on Ditto and drive adoption of the Ditto platform
• Be the expert on best practices for developing mobile applications using Ditto at scale
• Collaborate with cross-functional groups - backend, frontend, dev ops, design, product, sales, and marketing to create a first-class experience for developers
• Travel occasionally to meet developers in person and run workshops about developing applications with Ditto (once a quarter)

Preferred Qualifications

• Experience contributing to open-source projects
• Bachelor’s degree or equivalent

Benefits

• Competitive salaries
• Stock options
• Medical, dental, vision, life, and disability coverage
• Flexible spending account (FSA)
• Flexible vacation policy
• 401(k) plan