Hive.co is hiring a
Senior Customer Experience Manager in Canada

Summary

The job is for a Senior Customer Experience Manager at Hive, a marketing platform for event marketers. The role involves serving as the in-house email marketing expert, collaborating with clients to ensure they implement effective strategies, staying up-to-date on industry trends, and helping support top existing partners.

Requirements

• 4+ years of experience in customer success, account management, or a similar role working with customers and building relationships
• 2+ years of hands-on experience in email marketing - whether executing in the field, or advising clients on their strategy

Responsibilities

• Act as the primary point of contact for large clients and provide email marketing strategy to customers and keep them up to date on best practices
• Regularly engage with clients in a proactive fashion to predict risk and deliver value
• Develop an understanding of clients’ objectives, challenges, and needs, and ensure that they’re getting the most out of Hive and our features
• Execute tailored strategies to drive customer satisfaction, retention, and loyalty, helping them find success with the product
• Solicit customer feedback and support in deciding what’s added to the product roadmap. Additionally supporting customers through product issues and escalating it to the appropriate teams for resolution
• Stay up to date on industry trends, and best practices in customer experience and event marketing
• Help direct our marketing efforts towards new effective strategies as well as share key findings and trends to identify opportunities for new educational content

Benefits

• Meaningful salary + equity: you’re rewarded based on impact
• The compensation range for this role is $70,000 to $100,000. This compensation range takes into account a wide range of factors and the band reflects potential growth in role
• Work fully remote in Canada or the US: where you’re most productive whether that be from your house, or elsewhere. We just ask that you have the legal work authorization in the country that you reside & work within
• Flexible work hours: choose your 9-5 as long as it’s not disruptive to your role, team, and Hive
• Health Insurance: Comprehensive health & dental coverage with a parental leave top-up program
• Unlimited vacation/PTO policy: so you can be happy and healthy!