Senior Customer Experience Manager

Summary

Join Nintex as a Senior Customer Experience Manager and play a crucial role in maximizing the value of our solutions for top ARR customers. Drive product adoption, increase usage, and fuel account growth while ensuring high customer satisfaction and renewal rates. Develop strong relationships with customers, acting as a strategic consultant to optimize their Nintex experience. Guide customers toward key value milestones, ensuring measurable success. Collaborate with various teams to provide insights and resolve challenges. Strategically engage with high-value accounts, tailoring interactions to all levels. This remote role offers a hybrid working model with opportunities for in-person collaboration.

Requirements

• 5+ years’ experience in either renewals or account management either via a SaaS or internal IT organization, or externally with a consulting firm or a software provider
• 3+ years experience working in regional roles across GCC / MENA
• Experience working as a Point-of-Contact for internal and external coordination of specific programs and initiatives with customers
• Experience segmenting customers, providing different levels of outreach, from tech touch to personalized interaction

Responsibilities

• Drive Adoption & Growth – Help our most valuable customers unlock the full potential of their Nintex investments by identifying new use cases, expanding product usage, and ensuring seamless enablement
• Be a Trusted Advisor – Develop strong relationships with customers and their partners, acting as a strategic consultant to optimize their Nintex experience
• Ensure Success & Retention – Through proactive engagement and communication, you will guide customers toward key value milestones, ensuring they see measurable success within 90 days of onboarding
• Collaborate & Influence – Work closely with Customer Success, Support, Product, and Sales teams to provide insights, resolve challenges, and champion customer needs
• Strategically Engage – Focus on our highest-value accounts based on verticals, size, and ARR, ensuring tailored, impactful interactions at all levels—from business teams to senior executives

Preferred Qualifications

Prior experience with Nintex Workflows or Nintex K2 experience (with some preferred customer/business-facing experience) will be a significant plus

Benefits

• Hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is remote, with intentional opportunities to collaborate and connect with your colleagues both async and in person
• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community