ElevenLabs is hiring a
Senior Customer Success Manager, Remote - Europe

Summary

The job description is for a Customer Success leader based in the USA who will create a customer success playbook, build relationships with enterprise clients, onboard them, measure and improve customer satisfaction, monitor product usage, and own customer success KPIs. The company is ElevenLabs, a growth-stage startup specializing in AI voice models and products.

Requirements

• 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organisation
• A strong scalability and customer excellence mindset
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Excellent problem-solving and analytical skills to address customer needs and concerns

Responsibilities

• Create ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises
• Build and maintain strong relationships with our enterprise clients to drive their success
• Play a key role in onboarding enterprise clients and defining the best practices across the world
• Measure and improve customer satisfaction & experience
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
• Own customer success KPIs and track them against the company goals

Preferred Qualifications

A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale

Benefits

• Remote-first; we look at who you are rather than where you live
• Flexible working hours; we are a remote-first company and believe in a healthy work-life balance
• Bi-annual company off-sites; the last two were in Portugal and Spain