Remote Customer Success Manager

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ElevenLabs

πŸ’΅ $100k-$200k
πŸ“Remote - United States

Job highlights

Summary

Join us in shaping the future of voice technology. We're looking for a self-starter, highly energetic Customer Success Manager based in the USA, who is passionate about voice technology.

Requirements

  • 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization
  • A strong scalability and customer excellence mindset
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
  • Excellent problem-solving and analytical skills to address customer needs and concerns
  • A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale

Responsibilities

  • Manage a commercial book of business of about 200 accounts
  • Create ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises
  • Build and maintain strong relationships with your clients to drive their success
  • Play a key role in onboarding enterprise clients and defining the best practices across the world
  • Measure and improve customer satisfaction & experience
  • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
  • Own customer success KPIs and track them against the company goals

Benefits

  • Remote-first; we look at who you are rather than where you live
  • Flexible working hours; we are a remote-first company and believe in a healthy work-life balance
  • Bi-annual company off-sites; the last two were in Portugal and Croatia

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