ElevenLabs is hiring a
Senior Customer Success Manager, Remote - Europe
![Logo of ElevenLabs](https://cdn.jobscollider.com/logo/elevenlabs-e853.webp)
Summary
The job description is for a Customer Success leader based in the USA who will create a customer success playbook, build relationships with enterprise clients, onboard them, measure and improve customer satisfaction, monitor product usage, and own customer success KPIs. The company is ElevenLabs, a growth-stage startup specializing in AI voice models and products.
Requirements
- 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organisation
- A strong scalability and customer excellence mindset
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Excellent problem-solving and analytical skills to address customer needs and concerns
Responsibilities
- Create ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises
- Build and maintain strong relationships with our enterprise clients to drive their success
- Play a key role in onboarding enterprise clients and defining the best practices across the world
- Measure and improve customer satisfaction & experience
- Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
- Own customer success KPIs and track them against the company goals
Preferred Qualifications
A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale
Benefits
- Remote-first; we look at who you are rather than where you live
- Flexible working hours; we are a remote-first company and believe in a healthy work-life balance
- Bi-annual company off-sites; the last two were in Portugal and Spain
This job is filled or no longer available
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