Remote Customer Success Manager
ElevenLabs
π΅ $100k-$200k
πRemote - United States
Please let ElevenLabs know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join us in shaping the future of voice technology. We're looking for a self-starter, highly energetic Customer Success Manager based in the USA, who is passionate about voice technology.
Requirements
- 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization
- A strong scalability and customer excellence mindset
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Excellent problem-solving and analytical skills to address customer needs and concerns
- A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale
Responsibilities
- Manage a commercial book of business of about 200 accounts
- Create ElevenLabsβ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises
- Build and maintain strong relationships with your clients to drive their success
- Play a key role in onboarding enterprise clients and defining the best practices across the world
- Measure and improve customer satisfaction & experience
- Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
- Own customer success KPIs and track them against the company goals
Benefits
- Remote-first; we look at who you are rather than where you live
- Flexible working hours; we are a remote-first company and believe in a healthy work-life balance
- Bi-annual company off-sites; the last two were in Portugal and Croatia
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Please let ElevenLabs know you found this job on JobsCollider. Thanks! π