Remote Senior Customer Support Engineer

Summary

Zimperium is seeking Customer Support Engineers to support customers using their mobile security solution. The role requires strong technical skills, analytical mindset, teamwork, and customer advocacy. Desired skills include SQL, Python/JavaScript, Unix, Mobile Apps, SIEM tools, Cloud Architecture, Android Studio, and xCode. Qualifications include a Bachelor's degree in computer science or information technology, 5+ years of experience in customer support roles, and hands-on skillsets with Python, Java, and SQL Scripting.

Requirements

• Strong SQL skills
• Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix
• Familiarity to SIEM tools like ArchSight, Splunk, etc
• Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka

Responsibilities

• Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer
• Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potential risks
• Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs
• Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on
• Work closely with customer success, development and product teams in different time zones to address customer issues

Preferred Qualifications

The following skills are a plus: Android Studio (adb, junit), xCode