Senior Customer Engineer

Summary

Join Collibra’s Customer Engineering team and shape how large organizations manage data. As a Customer Engineer, you will guide customers in using Collibra's product, focusing on both new and existing accounts. You'll build strong relationships, serve as a technical advisor, and support the Federal team. Senior Customer Engineers map solutions to customer value, participate in opportunity qualification, conduct product demonstrations, advise customers on Collibra adoption, and identify value-based workshops. They also contribute to RFPs/RFQs, support sales and marketing, and provide feedback to product management and engineering. This role requires 3+ years in sales or customer engineering, 2+ years in the data/SaaS space, and broad knowledge of data governance platforms. A bachelor's degree or equivalent experience is needed. The position is not eligible for visa sponsorship.

Requirements

• 3+ years in a Sales or Customer Engineering or Sales Consulting role
• 2+ years experience working in the Data/SaaS space
• Experience in Sales or Customer engineering in Enterprise land and expand motions
• Broad knowledge of data governance, data catalog, data quality, and data privacy platforms required
• Experience should include a broad range of disciplines including value-based selling, cost-benefit analysis and ROI analysis, process and project management
• A bachelor’s degree or equivalent work experience is required
• An effective communicator
• A sales- and customer- focused self-starter with enthusiasm, flexibility, and motivation
• A trusted advisor for C-level executives and C-1 level executives
• A proven collaborator and liaison with all levels and departments within an organization and experience and success in a partner-heavy environment
• Confident in dispensing knowledge to a highly skilled and experienced audience
• Able to demonstrate a thorough understanding of business needs and revenue potential for accounts in the region
• Excited for continuous learning and development, with an aptitude for grasping technical concepts
• Willing to travel up to 30% within the region

Responsibilities

• Map solutions to value across large and dynamic Canadian customers, bridging both business and technical requirements
• Participating in discovery and driving qualification of new opportunities and expansion customers
• Preparing and conducting product demonstrations, highlighting how Collibra’s Platform can support our Enterprise customer’s needs
• Advising and supporting customers’ technical stakeholders to accelerate Collibra adoption and value realization, i.e. be the primary point of contact for technical and product related queries
• Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values
• Preparing and providing input for functional and technical sections of RFPs/RFQs
• Supporting sales and marketing activities, webcasts, field enablement, and asset creation
• Provide advice and feedback to product management and engineering to enhance our offerings
• Within your first month, you will become familiar with Collibra and understand our customer landscape
• Within your second month, you should confidently conduct discovery with customers and prospects, initial product demonstrations and be able to present solutions aligned to customer value
• Within your third month, you will become a voice for Collibra within your accounts and for your accounts back within Collibra - educating external and internal stakeholders on features, roadmap and new use cases

Preferred Qualifications

• Broad experience as a Data Management practitioner in the areas of cataloging, integration, data quality, data and/or enterprise architecture, have setup and/or participated in governance boards is a plus
• Experience in regulatory compliance and or (financial/IT) audit is a plus
• Experience with the leading PaaS providers, Data Lakes, Databases, and Integration platforms - experience in the data space is required

Benefits

Competitive compensation, health coverage, and time off