Senior Data Analyst, Specialty Care

Summary

Join Spring Health, a leading mental healthcare provider, as a Senior Data Analyst in our Business Intelligence organization. Partner with the Specialty Care team to define KPIs, track outcomes, and conduct analyses driving strategic decision-making. Build and maintain dashboards in Looker, conduct exploratory analyses, identify program performance trends, and recommend improvements. Support data integrity, collaborate with data product and engineering teams, and serve as a data advisor to Specialty Care leadership. Ensure data accessibility for downstream teams through training and documentation, and maintain accurate and consistent reporting. This role offers the opportunity to make a significant impact on mental healthcare accessibility. The ideal candidate will have 5+ years of experience in data analysis, visualization, and dashboarding, expertise in SQL and Looker, and strong communication skills.

Requirements

• You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you
• You have 5+ years of working experience working with data, data visualization, and dashboarding tools
• You have experience working with product teams and with product analytics in particular
• You are an expert in SQL, and have at least familiarity with dbt or similar data transformation tools
• You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate
• You have experience working with Looker or other similar data visualization tools (tableau, etc), both creating the data model and building dashboards
• You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
• You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members
• You are humble, highly motivated, and thrive in fast-paced environments
• You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches

Responsibilities

• Partner with the Specialty Care Operations team to define, refine, and evolve key metrics and KPIs as the program scales across new conditions and services
• Build and maintain dashboards and data visualizations in Looker that empower non-technical users to monitor member engagement, clinical outcomes, and operational efficiency
• Conduct exploratory and ad-hoc analyses to answer emerging business questions, such as evaluating early engagement in new services or understanding potential impacts of platform changes
• Identify trends and gaps in program performance and recommend opportunities for improvement based on data-driven insights
• Support data integrity efforts by contributing to dbt models and ensuring consistent, scalable data structures across Specialty Care programs
• Partner with data product and engineering teams to ensure the Specialty Care team has access to the necessary data sources for comprehensive reporting
• Serve as a data advisor and thought partner for Specialty Care leadership, proactively shaping how success is measured and informing future strategic initiatives
• Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes
• Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver
• Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business
• Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency
• Develop tools and analyses that enable the teams you work with to hit their own KPIs - you’re successful when you help your team be successful!
• Reduce the amount of time teams spend manually pulling data to inform decisions
• Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive
• Contribute to our foundational data model by adding additional fields and tables according to our data style guide

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• You and your dependents also receive access to One Medical accounts
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub ,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes