Senior Analyst I, Growth & Retention Insights

Summary

Join Included Health's Growth & Retention Insights team as a Senior Analyst I, where you will play a key role in quantifying and communicating the value of Included Health to clients. You will develop tailored reporting packages, conduct in-depth data analysis, and scale insightful analyses for various audiences. This position involves collaborating with cross-functional teams, using tools like SQL, Python, and Looker, and occasionally traveling to client sites. The ideal candidate possesses expert SQL proficiency, experience with data analysis and visualization, and a strong ability to lead cross-functional projects. Included Health offers a competitive compensation package, including a remote-first culture and comprehensive benefits.

Requirements

• Expert proficiency in SQL: You write clean and efficient code and review team member's code with high attention to detail and a critical eye
• Exposure to Python for data analysis or automation
• Intermediate proficiency using a data visualization / BI tool to publish interactive dashboards for internal partners and external clients
• Demonstrated ability to lead cross-functional projects
• Strong attention to detail and eagerness to learn new analytical approaches
• Excellent written and verbal skills to communicate to and build trust with peers, clients, and other key internal and external stakeholders
• Comfort with ambiguity and defining an approach to a given question or problem
• Experience working with various types of raw data including (but not limited to) medical/Rx claims data, eligibility data, product data, and survey data
• Experience creating thoughtful analyses leveraging complex data and presenting the results to clients and other key stakeholders
• A minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience

Responsibilities

• Engage as a collaborative partner to the Client Success team and other Go To Market functions to meet client reporting needs, demonstrating the value of our services
• Translate findings of complex analyses into actionable recommendations for clients; Support our Client Success team in delivering those results during live client meetings
• Partner with cross functional teams to resolve key data blockers that may limit the ability to deliver on analytic requests
• Develop robust, efficient, and integrated data models, analyses, and dashboards
• Clearly and succinctly document and maintain said documentation of repeatable processes and analyses for the benefit of future reference and peer knowledge sharing
• Occasional travel to client sites for business review meetings and company offices for strategy and team building meetings

Preferred Qualifications

• Experience with Looker
• Experience with Google Workspace tools, Salesforce.com platforms and data, Slack, Jira, Confluence, Github, and Jupyter notebooks

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations