Senior Deployment Manager

Summary

Join IT Concepts, Inc. as a Senior Deployment Manager – IT Asset Management to support the Department of Veteran’s Affairs (VA) HAM and SAM solution within the ServiceNow platform. This 10-month, remote position requires leading deployment, providing expert guidance to the project team, developing comprehensive deployment plans, and collaborating with VA stakeholders. You will oversee configuration, ensure data quality, manage the project budget, and champion solution adoption. The ideal candidate possesses a bachelor's degree (or equivalent experience), 10+ years of experience (including 5+ years in IT asset management), and a deep understanding of ServiceNow. The position offers a competitive benefits package including paid time off, healthcare, 401k, and professional development opportunities.

Requirements

• A bachelor's degree in computer science, engineering management, or any other engineering or technical discipline is required. (8 years of additional relevant experience may be substituted for education)
• 10 overall years of experience with 5+ years of experience in IT projects with a proven track record of successful complex large deployments
• 5+ years of experience in IT asset management, preferably within a government or healthcare environment
• Deep understanding of ServiceNow platform capabilities, particularly the HAM and SAM modules
• Strong leadership, communication, and interpersonal skills, with the ability to influence and motivate teams
• Experience managing complex projects with multiple stakeholders and competing priorities
• Excellent analytical, problem-solving, and decision-making skills
• Ability to obtain and maintain a Public Trust Clearance
• Must be a US Citizen or Green Card Holder

Responsibilities

• Lead and oversee the successful deployment of the Department of Veteran’s Affairs (VA) HAM and SAM solution within the ServiceNow platform, ensuring alignment with VA's strategic objectives and ITIL best practices
• Provide expert guidance and direction to the project team, including analysts, developers, and administrators, throughout the deployment lifecycle
• Develop and execute a comprehensive deployment plan, including project scope, timelines, resources, and risk mitigation strategies
• Collaborate closely with VA stakeholders, including IT leadership, business units, and end-users, to gather requirements, manage expectations, and ensure successful solution adoption
• Oversee the configuration, customization, and integration of the ServiceNow HAM and SAM modules to meet VA's specific needs and processes
• Ensure data quality and integrity throughout the deployment process, including data migration, cleansing, and normalization
• Manage project budget, track progress, and report on key performance indicators (KPIs) to VA leadership
• Identify and address potential roadblocks and challenges, escalating issues as needed and proactively seeking solutions
• Champion adopting the new HAM and SAM solution, promoting its benefits and driving user engagement

Preferred Qualifications

• Master's degree in a related field
• PMP or PgMP certification
• Experience with Agile methodologies
• Knowledge of VA's organizational structure and IT environment
• ITIL v4 certification

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations