Senior Developer Success Manager

Summary

Join Linnworks as a Senior Developer Success Manager and guide third-party developers building on the Linnworks App Store. You will act as a strategic partner, supporting developers throughout the application lifecycle, from design and development to implementation and optimization. Collaborate with internal and external teams to ensure applications are scalable, efficient, and meet operational standards. Your goal is to ensure each third-party app delivers exceptional value and performance. This remote UK-based role requires 4+ years of experience in software integration or automation. Please ensure you are eligible to work in the UK.

Requirements

• 4+ years of experience in software integration or automation roles
• Familiarity with APIs, service-oriented architecture, middleware, and SDKs
• Familiarity with Agile software development methodologies
• Strong analytical and problem-solving skills
• Strong collaborator, able to engage with a multitude of stakeholders (internal & external)
• Excellent ability to translate complex ideas into basic diagrams
• Effective communication skills, both verbal and written
• Self-motivated, with the ability to work independently or within a team

Responsibilities

• Collaborate with our internal partner and product teams as well as 3rd party development teams to consult on the design, build, test, and delivery of applications available in the Linnworks App Store
• Manage the ongoing technical relationship & facilitate the operational support related to maintenance of 3rd party integrations with Linnwork’s systems
• Answer use-case specific questions related to the Linnworks API and how it integrates with core Linnworks functionality
• Assist with use-case specific troubleshooting and resolution of issues related to integrations and third-party applications
• Contribute to the development and upkeep of internal documentation and knowledge base resources
• Stay informed on industry trends and recommend improvements to integration processes and tools
• Collaborate on go-to-market efforts for new third party app launches, including app ratings, commercialization strategies, and positioning support
• Guide partners through support processes and act as a liaison where needed
• Proactively looking for solutions to customer & partner problems and propose process improvements
• Align with partners on delivery timelines and communicate progress clearly

Preferred Qualifications

• Experience managing apps / app stores is a bonus
• Prior experience in eCommerce, logistics, or warehouse operations environments is a bonus

Benefits

• Remote & flexible working – with hybrid options in London or Chichester
• Laptop & home office budget – £500 to set up your ideal workspace
• Private Medical Insurance with Aviva, including Dental & Optical
• Group Life Insurance & Yulife Wellbeing & Rewards
• Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace
• EAP confidential benefit – 24/7 access to compassionate guidance & expert advice
• 25 days holiday + bank holidays
• Training, support, and personal development