Senior DevOps Engineer

Summary

Join 3Cloud as a Senior DevOps Engineer and be a part of the managed services team, responsible for supporting client's Azure platform. You will analyze and resolve incidents, communicate with clients and team members, install and configure client systems, and perform proactive maintenance. This role requires experience with Azure IaaS, PaaS, and SaaS, as well as Windows and Linux system administration. You will also create and maintain documentation, promote best practices, and provide consultation and reports. The ideal candidate possesses strong communication and problem-solving skills and thrives in a fast-paced environment. 3Cloud offers a competitive compensation package and a flexible work location.

Requirements

• Bachelor’s degree in computer science, Mathematics, or equivalent in experience
• 2 + years of experience with cloud servers, services and software or equivalent sys admin experience with on-prem server and virtualization environments
• Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment
• Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management
• Experience with Microsoft Azure IaaS, PaaS, and SaaS
• Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments and solving network issues
• Experience developing CloudFormation, Azure Resource Manager and Terraform templates
• Experience with Azure native services (e.g. Policy, Active Directory, Lighthouse, Monitor/Log Analytics)
• Experience with tools for managing Cost, Security, and Compliance in Azure (Azure defender, Cost management, Security Center)
• Understanding of sys admin concepts including, but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers
• Strong verbal and written communication skills
• A passion for problem solving and learning new technologies
• Client relationship skills and experience managing vendors
• Ability to work in a fast paced, rapidly changing environment
• Self-motivated, proactive work ethic
• Strong desire for personal development and learning

Responsibilities

• Support of client’s Microsoft Azure infrastructure, including response to any escalations from the monitoring team to help analyze and resolve incidents for customers infrastructure running in Azure
• Communicate ticket status information to all team members and escalate cases to appropriate staff as necessary to ensure case are closed in a timely fashion
• Interact with clients to identify IT issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls. Communicate technical issues and solutions with clients in business terms
• Install, configure, and administer client systems in Azure to improve client’s infrastructure
• Configuration and tuning of cloud-based tools, managing cost, security, and compliance for the client’s environments
• As part of proactive maintenance plans, help execute monthly maintenance of the Azure infrastructure, including patching, verification of anti-virus updates, backups and disaster recovery
• Create and maintain updated documentation for each client’s environment
• Promote best practices to enhance and improve organizational processes
• Participate in weekly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client’s environments
• Provide consultation and monthly reports with respect to the client’s cloud-based infrastructure

Preferred Qualifications

• Experience with Azure-based deployments and migrations or other cloud platforms is a plus
• Operational knowledge of ARM, PowerShell and Bicep is a plus

Benefits

• Flexible work location with a virtual first approach to work!
• 401(K) with match up to 50% of your 6% contributions of eligible pay
• Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating personal days
• Two medical plan options to allow you the choice to elect what works best for you!
• Option for vision and dental coverage
• 100% employer paid coverage for life and disability insurance
• Paid leave for birth parents and non-birth parents
• Option for Healthcare FSA, HSA, and Dependent Care FSA
• $67.00 monthly tech and home office allowance
• Utilization and/or discretionary bonus eligibility based on role
• Employee Assistance Program to help with everyday challenges