Senior Devops Manager

Summary

Join Visa's Technology Organization as a DevOps Sr. Manager and lead a team responsible for building and maintaining high-volume, high-performance payment services. You will foster a collaborative environment, manage CI/CD workflows, oversee deployments, and resolve production issues. The role requires expertise in cloud technologies, automation, and security. Success will be measured by improved deployment processes, reduced server alarms, and efficient resource operation. This is a remote position offering opportunities for global impact and continued learning. Leverage innovative technologies to build next-generation payment services and collaborate with multi-functional teams to create cloud solutions.

Requirements

8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience

Responsibilities

• Lead and manage the DevOps Team
• Work with product owners, solution architects, engineering managers, DevOps, and O&I to gather and refine requirements for products, considering existing tools and solutions across departments
• Provide domain expertise on cloud technologies, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Infrastructure as Code (IaC), Serverless architectures, Kubernetes (K8), and Continuous Integration/Continuous Deployment (CI/CD)
• Foster a collaborative DevOps culture, emphasizing teamwork, continuous improvement, and automation
• Ensure effective communication, Team work, and high performance across the DevOps team
• Design and implement robust infrastructure that supports platform and application solutions
• Identify and resolve issues to maintain optimal system performance
• Accelerate the automation for the release process
• Maintain and evolve CI/CD processes
• Building and setting up new development and CI/CD tools and infrastructure
• Understanding the needs of stakeholders and conveying this to developers
• Working on ways to automate and improve development and release processes
• Testing and examining code written by others and analyzing results
• Ensuring that systems are safe and secure against cybersecurity threats
• Identifying technical problems and developing software updates and fixes
• Planning out projects and being involved in project management decisions
• Set-up new sites and applications via configuration management in lower environments
• Maintain / upgrade / patch tracking and documentation software for lower environments
• Support the development lifecycle of platform architectural design, deployment and debugging
• Ability to automate release deployments across development, QA and production stacks using a combination of scripting languages and other automation toolkits
• Deploy updates and fixes
• Provide Level 2 technical support by perform root cause analysis for lower environment incidents
• Build tools to reduce occurrences of errors and improve customer experience
• Develop software to integrate with internal back-end systems
• Investigate and resolve technical issues
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Strong knowledge in GCP architecture, security and services
• Knowledge in GCP and Azure architecture, security and services
• Experience in automation of code deployment across multiple platforms
• Strong knowledge in Linux and Linux environments (RHEL 6/7, RHCSA/RHCE, CentOS)
• Engineering experience in building production infrastructure using code and repeatable designs
• Experience developing solutions using automation tools
• Experience developing automation infrastructure provisioning tools (IaC. e.g., Pulumi, TerraForm)
• Experience with Docker containers and orchestration platforms such as ECS, EKS, GKE, and/or Swarm
• Knowledge of ITIL, SOC 2 and PCI processes and experience evolving to Agile development lifecycles
• Knowledge of networking, balancing and high availability
• Ability to articulate complex architectures to non-technical audiences
• Ability to document solutions and train operational teams on maintainability
• Experience with MySQL and PostgreSQL. Desirable, GCP Spanner
• Experience with Database Administration, schema design, query analysis, performance tuning, and optimization – Postgres/MySQL/Oracle
• Knowledge of security practices, networking protocols, firewalls, PCI compliance, etc
• 5+ years system architecture required with a demonstrated ability to read code and understand coding logic to assist in troubleshooting
• 2+ years of experience supporting mission critical production applications
• Proficient with git and git workflows
• Good knowledge of Go and/or Python
• Working knowledge of databases and SQL
• Problem-solving attitude
• Collaborative team spirit
• Communication
• Stress Management
• Resilience
• Continuous Improvement
• English. (Written and spoken proficiency)
• Spanish (Native)

Benefits

This is a remote position