Senior Digital Project Manager

Summary

Join SketchDeck, a remote-first company building the model for the next generation of creative agencies, as a Senior Digital Project Manager. You will lead the delivery of high-quality design and digital projects, exceeding client expectations and meeting profitability goals. Responsibilities include managing complex projects and programs, nurturing client relationships, building and managing a motivated team, and mentoring other PMs. You will be responsible for a client's complete experience working with SketchDeck, overseeing $1M+ in account and project revenue annually. This role requires strong project management experience in a creative agency, proven knowledge of digital project management, and excellent communication and problem-solving skills. SketchDeck offers competitive compensation, benefits, and a supportive work environment.

Requirements

• 5-8 years of project management experience in a creative agency or related organization, preferably working on large digital campaigns and projects
• Proven knowledge of digital project management (web design and builds, paid media campaign development, branding, content development, organic and paid social media, video, etc.)
• Proven experience managing large-scale digital campaigns from concept through execution
• Strong creative and design sense - you know what good looks like!
• Demonstrated problem-solving skills and resourcefulness
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Strong interpersonal and verbal/written communication skills
• Proven experience managing projects through the full lifecycle, ensuring delivery within scope, budget, and timeline
• Proficiency in Microsoft Office and Google Workspace tools

Responsibilities

• Deliver high-quality design and digital projects that meet and exceed client expectations
• Discuss upcoming projects with clients: define budgets/timelines, discuss creative expectations, and educate on processes and the SketchDeck platform to ensure smooth project delivery
• Review incoming projects, ensure brief and scope are clear for project success and adherence to budgetary goals
• Partner with Design Directors and team members to provide strategic input on creative scoping and direction, ensuring alignment with client objectives
• Manage project allocation across the digital team to hit deadlines, budget, and quality standards
• Manage projects through workflows (i.e. agile or waterfall) tailored to achieve the best results for clients and project teams
• Direct and support designers and developers so they can deliver great digital experiences on brand and on budget
• Review project outputs to ensure they meet client briefs, align with brand guidelines, and are free of quality control errors
• Proactively address project challenges through clear client communication and team guidance, escalating risks or concerns to leadership as needed to ensure effective resolution
• Monitor project utilization to ensure efficient, profitable delivery
• Develop great working relationships with other departments as clients work with multiple SketchDeck teams
• Nurture, retain, and grow your client relationships
• Build, nurture, and grow client relationships to drive satisfaction and long-term retention
• Conduct regular status updates and align on client goals through quarterly partner business reviews
• Lead ongoing client meetings (weekly/monthly) to manage project and retainer budgets and align on project needs
• Work to ensure membership clients retain and grow through membership renewals; proactively identify opportunities for client growth and flag/solve issues
• Develop strategies to help enterprise clients maximize the impact of digital and design efforts while maintaining visibility into their pipelines
• Build and lead a motivated team of contractors capable of delivering on client expectations across a range of projects and services, maintaining scalability to support agency growth
• Recruit and hire contractors as needed to keep up with growth
• Manage Associate PM (as needed)
• Manage 8+ designers/specialists/QC
• Train designers on member / enterprise brands
• As a senior team member, mentor, collaborate, and improve things around you
• Review and revise processes to ensure we are constantly improving and evolving
• Mentor other PMs
• Collaborate with sales and marketing to help them bring in the best clients with the right expectations
• Find ways to improve SketchDeck and live our values

Preferred Qualifications

Experience with Figma

Benefits

• On-Target Compensation: $105,000 - $125,000
• Base salary range: $90,000-$110,000
• On-target commission: $15,000 (no cap)
• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1500)
• $500 towards your office setup expenses