Senior Director

Summary

Join ServiceNow as a Senior Director of Global Learning & Development Shared Services, leading a team responsible for innovative learning, creative services, quality assurance, and communication. This pivotal role simplifies complexity and drives global success by collaborating with various departments. You will provide strategic direction, manage a team of directors and managers, and drive innovation and efficiency. The position requires leveraging AI in learning experiences and using data analytics for improvement. Success hinges on fostering collaboration and ensuring high-quality training materials.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 10+ years’ experience in a senior leadership role within a learning and development function
• 10+ years’ experience in Learning and Development, with a clear career progression in roles focused on instructional design, curriculum development, training delivery, or learning strategy within a corporate or enterprise environment
• Bachelor’s degree in Instructional Design, Education Technology, Cognitive Science, I/O Psychology or related field
• Demonstrated experience defining and executing Learning and Development strategies that address complex problems, such as scaling global training programs, enhancing content quality and improving learner engagement through innovative curriculum design and delivery methods
• Excellent communication, collaboration and interpersonal skills
• Ability to lead and inspire a diverse team
• Experience analyzing data to measure learning effectiveness, identify gaps, and drive continuous improvement
• Expertise in process improvement methodologies (e.g. Lean, Six Sigma)
• Knowledge of learning management systems and instructional design principles
• Vendor Management

Responsibilities

• Provide strategic direction and leadership to the Shared Services team, ensuring alignment with organizational goals and objectives
• Use cutting edge L&D technology to deliver dynamic learning experiences efficiently
• Oversee a team of directors and managers, including Creative Services, Communications & Engagement, Curriculum Design & Development, Quality Assurance and Learning & Development
• Drive the development and implementation of innovative solutions to enhance learning experiences, streamline processes, and improve operational efficiency
• Ensure consistency and quality standards for training materials and continuously improve processes to reduce issues and enhance the learning experience
• Foster cross-functional collaboration to support business objectives and drive adoption of learning programs and initiatives
• Utilize data analytics to identify areas for improvement and implement process improvements to increase efficiency and reduce waste

Preferred Qualifications

• Experience in a global software technology organization
• Advanced degree in a related field
• Certification in project management or process improvement (e.g., PMP, Six Sigma)