Senior Director, Business Development - Digital CX

Summary

Join TELUS Digital as a Principal, Business Development - Digital CX and lead relationships and pursuits of key strategic accounts, focusing on the Telco vertical. You will exceed client expectations in all aspects of account work, from strategic development to execution. Collaborate with leadership on product, brand, market, and sales strategies, coordinate new leads, field new business opportunities, and win new business. This role reports to the Global SVP, Commercial and requires up to 25% travel (or 40% for remote employees). The position offers a competitive salary, benefits, and opportunities for growth and development. TELUS Digital is an equal opportunity employer committed to creating a diverse and inclusive workplace.

Requirements

• Deep experience in CCaaS and other call center technology products and services, engaging with F500-level client accounts
• Experienced in helping clients define their contact center operations and developing the business case for investment in new technologies
• Proven record of working across multiple accounts and clients at once
• Ability to identify and characterize business issues, while demonstrating a ‘nose for value’ to discern what is important
• Scope and plan underlying analyses that will yield critical answers to the questions at hand
• Understand the required data to complete the analysis and procure it accordingly
• Deliver timely, zero-defect execution of analysis
• Leverage quantitative tools for the analytical “heavy lifting.”
• Analyze data and translate findings into meaningful insights and recommendations
• Ability to communicate effectively and succinctly, both verbally and on paper, and across all levels of an organization
• The ideal candidate excels in client relationships/communication and possesses the executive presence to influence appropriate senior stakeholders

Responsibilities

• Identify target accounts to optimize services and communicate TELUS Digital's and WillowTree's capabilities to clients
• Competently articulate product features to successfully implement technology solutions
• You’ll collaborate with teams across WillowTree and TELUS Digital to craft executive-level proposals, pitches, and SOWs for prospective and existing clients
• Cultivate and extend existing C-level relationships with current clients
• You’ll team up with our delivery leadership to respond to opportunities and team-sell through RFP responses or other types of sales cycles
• Advise WillowTree’s internal teams on industry and vendor trends to remain well-positioned to assist our clients
• Maintain deep relationships across a variety of contact center technology partners to ensure the client's best interests are in view
• Stay abreast of industry trends and advancements in generative AI, conversational AI, CCaaS, and other technologies that may impact contact center operations for clients
• You must have the ability to travel up to 25% for client visits, pitches, and conferences if based in one of our office locations
• A higher percentage (~40%) of travel will be expected for remote team members to maintain a frequent presence in our office locations

Benefits

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• Annual Performance Bonus