Senior Director, Business Development, Digital CX

Summary

Join TELUS Digital as a Senior Director, Business Development - Digital CX and lead relationships and pursuits of key strategic accounts, focusing on the Telco vertical. You will exceed client expectations by strategically developing and executing account work, collaborating with leadership on sales strategies, and coordinating new leads and opportunities. This hybrid or remote role requires deep experience in CCaaS products and services with F500-level clients and proven success in working across multiple accounts. You will craft executive-level proposals, cultivate C-level relationships, advise internal teams, and maintain relationships with CCaaS partners. Travel is required, with a higher percentage for remote employees. The role demands strong communication and analytical skills, along with the ability to translate data findings into actionable insights.

Requirements

• Deep experience in CCaaS products and services engaging with F500-level client accounts
• Experienced in helping Telco clients define their CCaaS product business case
• Proven record of working across multiple accounts and clients at once
• Ability to identify and characterize business issues, while demonstrating a ‘nose for value’ to discern what is important
• Scope and plan underlying analyses that will yield critical answers to the questions at hand. Understand the required data to complete the analysis and procure them accordingly. Deliver timely, zero-defect execution of analysis. Leverage quantitative tools for the analytical “heavy lifting.” Analyze data and translate findings into meaningful insights and recommendations
• Ability to communicate effectively and succinctly, both verbally and on paper, and across all levels of an organization. The ideal candidate excels in client relationships/communication and possesses the executive presence to influence appropriate senior stakeholders

Responsibilities

• Identify target accounts to optimize services and communicate TELUS Digital's and WillowTree's capabilities to clients
• Competently articulate product features to successfully implement technology solutions
• Collaborate with teams across WillowTree and TELUS Digital to craft executive-level proposals, pitches, and SOWs for prospective and existing clients
• Cultivate and extend existing C-level relationships with current clients
• Team up with our delivery leadership to respond to opportunities and team-sell through RFP responses or other types of sales cycles
• Advise WillowTree’s internal teams on industry and vendor trends to remain well-positioned to assist our clients
• Maintain deep relationships across a variety of CCaaS partners to ensure the client's best interests are in view
• Stay abreast of industry trends and advancements in generative AI, conversational AI, and CCaaS

Preferred Qualifications

Ability to travel up to 25% for client visits, pitches, and conferences if based in one of our office locations. A higher percentage (~40%) of travel will be expected for remote team members to maintain a frequent presence in our office locations