Director of Business Development

Summary

Join CSV Now, a talent acquisition consultant expanding into the BPO sector, as their Director of Business Development. This role focuses on acquiring new small and medium-sized business clients, contributing significantly to revenue growth. You will leverage consultative solution-selling skills to navigate complex client needs and build strong relationships with C-level executives. The position offers a lucrative commission structure and the opportunity to pioneer growth within a dynamic BPO environment. CSV Now recently achieved PCI DSS + HIPAA compliance and ISO 27001 certification. This is a chance to thrive in a fresh, upwardly mobile company.

Requirements

• Minimum five (5) years of experience leading consultative sales cycles to enterprise and high-growth companies, with a focus on BPO solutions
• Proven ability to initiate, develop, and grow C-level and senior relationships within target client organizations, influencing purchase and buying decisions
• Experience selling complex hybrid CX solutions in the outsourcing marketplace
• Exceptional verbal and written communication skills, with a passion for revolutionary technological solutions
• Energetic, highly motivated, with an enquiring mind and passion for excellence and innovation in pursuit of business growth and success
• Excellent team and relationship building, sales, customer service, critical thinking, and interpersonal skills
• Proficient in sales rep KPIs/conversion metrics and the use of CRM systems
• Ability to work independently and as part of a team, demonstrating a results-driven approach and a commitment to exceeding department metrics/measures

Responsibilities

• Proactively identify and engage with small to midsize business prospects, leveraging market insights and industry networks to uncover opportunities and drive new deal acquisition
• Meet aggressive sales growth targets through reliable pipeline management and accurate forecasting
• Employ a consultative solution-selling approach to address complex client challenges, driving mutually beneficial business outcomes
• Cultivate and maintain relationships with decision-makers within client organizations, including C-level executives, to secure new business and maximize the value delivered by CSV Now's services
• Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, and customer experience challenges
• Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around the development of innovative solutions
• Ensure smooth transition of client wins into implementation and operations, acting as a steward for good business and nurturing the client relationship through flawless execution
• Possess an in-depth understanding of CSV Now's services and differentiation in the marketplace
• Maintain competitive knowledge and focus, continuously growing and developing professionally
• Maintain accurate records of sales activities and forecasts in the CRM system
• Deliver effective proposals and presentations to decision-makers, articulating CSV Now's value proposition