Director

Summary

Join Nextiva as the Director of Enterprise Account Management and lead a team of Enterprise Customer Relationship Managers, ensuring success and satisfaction for our largest and most strategic customers. You will provide guidance, support, and professional development to your team, while building and maintaining strong relationships with key clients. Responsibilities include conducting executive business reviews, developing account management strategies, and collaborating with internal teams. Frequent travel is required to meet with clients and attend industry events. This role demands strong leadership, communication, and analytical skills, along with a proven track record in account management within the UCaaS, CCaaS, or CX Software industries. Nextiva offers a competitive compensation package and a comprehensive benefits program, including health insurance, retirement benefits, paid time off, and professional development opportunities.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum of 10 years of account management experience in UCaaS, CCaaS or CX Software, with at least 5 years in a senior leadership role
• Strong leadership and team management skills
• Excellent communication and presentation abilities
• Proven ability to build and maintain relationships with executive-level clients
• Strategic thinker with strong analytical skills
• Ability to travel frequently and work in a fast-paced environment
• Customer-focused mindset
• High level of professionalism and integrity
• Ability to work independently and as part of a team

Responsibilities

• Manage and mentor a team of Enterprise Customer Relationship Managers, providing guidance, support, and professional development opportunities
• Foster a collaborative and high-performance culture within the team
• Recruit, train, and develop Enterprise Customer Relationship Managers, ensuring they have the skills and knowledge to effectively manage customer relationships and drive business growth with their base
• Set clear performance expectations for the team, conduct regular performance reviews, and provide constructive feedback to help team members achieve their goals
• Build and maintain strong relationships with our largest customers/partners, ensuring their satisfaction and loyalty
• Prepare and present comprehensive business reviews to executive teams of our largest customers, highlighting key performance metrics, strategic initiatives, and areas for improvement
• Develop and implement account management strategies that align with the company's goals and objectives
• Frequently travel to meet with clients, attend industry events, and represent the company at various functions
• Work closely with internal teams, including sales, marketing, product, customer success, etc, to ensure a cohesive approach to account management
• Monitor and analyze account performance, providing regular reports to senior management and identifying opportunities for growth and improvement
• Address and resolve any issues or concerns raised by customers, ensuring a high level of customer satisfaction

Preferred Qualifications

MBA preferred

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement