Senior Director, Client Delivery

Summary

Join Maven Clinic as a Senior Director, Client Delivery and lead the scaling of client implementation across employer and payer partnerships. Oversee a high-performing team responsible for launching clients onto the Maven platform, ensuring a best-in-class experience. Define and drive the strategy, execution, and outcomes of client delivery, collaborating with various departments. Report to the Vice President of Payment Operations and lead a 10-person team, fostering a culture of empathy and high performance. This highly strategic role requires proven leadership experience in client delivery or program management within healthcare or digital health, operational excellence, cross-functional collaboration skills, and a deep understanding of the healthcare ecosystem. The position offers a competitive salary, stock options, and benefits, with a flexible hybrid work model.

Requirements

• Proven leadership experience: 10+ years in client delivery, operations, or program management within healthcare or digital health, with a track record of leading organizations and managing other people leaders
• Operational excellence: A process-oriented mindset, with strong systems thinking and the ability to translate strategy into scalable, repeatable execution
• Cross-functional collaboration: Demonstrated success influencing without authority and delivering results in matrixed environments, including deep experience working with product and engineering partners
• Culture shaper: You care deeply about team engagement, and building a team of accountability and high performance
• Industry experience: Deep understanding of the healthcare ecosystem, including plan structures, benefits platforms, and digital health integrations

Responsibilities

• Set the strategic vision for client delivery and implementation, ensuring alignment with Maven’s growth goals and operational scalability
• Lead and inspire a 10-person team, including people managers - fostering a culture rooted in empathy, accountability, and high performance
• Oversee the end-to-end implementation lifecycle for complex employer and health plan clients, ensuring timelines, integrations, configurations, and onboarding experiences exceed expectations
• Drive operational excellence through process optimization, standardization, and automation
• Develop scalable frameworks, playbooks, and reporting mechanisms to support predictable, repeatable, and high-quality client launches and ongoing client operational support
• Collaborate cross-functionally to influence product roadmaps, advocate for client needs, and ensure seamless integration and data transfer
• Proactively identify risks and opportunities, championing best practices and continuous improvement across the organization
• Serve as a thought leader, staying ahead of trends in digital health delivery and employer benefits strategy

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting