Senior Director, Corporate Analytics

Summary

Join Upwork as the Sr. Director, Corporate Analytics and lead the company's Corporate Analytics function, overseeing multiple verticals providing analytical support to various business units. You will act as a trusted advisor to senior leaders, translating data into actionable insights and driving strategic decisions. Lead and inspire a high-performing analytics team, shaping Upwork's analytics strategy and fostering a culture of collaboration. Responsibilities include managing analytics projects, enhancing data infrastructure, and identifying innovative analytical approaches. This role requires extensive experience in analytics leadership, proven success in building and scaling teams, and expertise in various analytical tools. Upwork offers a remote-first work environment and a comprehensive benefits package.

Requirements

• 10+ years of experience as an analyst and analytics leader, with a proven ability to partner with senior executives and translate business questions into actionable insights
• Demonstrated success in building and scaling analytics teams, including experience leading teams of 8+ analysts across multiple functions
• Expertise in managing analytics projects end-to-end, delivering clear, actionable recommendations with measurable business outcomes
• Deep knowledge of SQL and proficiency in analytics tools like Python, R, or similar platforms; experience with Looker is a plus
• Strong data storytelling skills, with the ability to distill complex data into compelling narratives for stakeholders at all levels

Responsibilities

• Lead Corporate Analytics: Oversee Upwork's Corporate Analytics function, managing multiple verticals to deliver tailored analytical support to business units across the organization
• Advise Senior Leaders: Partner with executive leadership to deliver insights on user behavior, product performance, and risk mitigation, ensuring data-driven decision-making
• Drive Analytics Strategy: Develop and execute the analytical strategies and frameworks that underpin Upwork’s growth and operational excellence
• Build and Lead a High-Performing Team: Mentor and manage a team of experienced analysts, providing oversight, thought leadership, and opportunities for professional growth
• Enhance Data Infrastructure: Collaborate with product and engineering teams to improve data systems and tools, enabling analysts and teams to work effectively
• Foster Creativity and Insight: Identify innovative, non-obvious analytical approaches to solve complex problems, driving impactful solutions for a dual-sided marketplace

Preferred Qualifications

• Experience working within a two-sided marketplace (e.g., eBay, Airbnb, Etsy, Lyft) and a strong understanding of the dynamics of these ecosystems
• A background in trust & safety, payments, or risk, with a proven ability to identify patterns and mitigate risks in complex environments
• A passion for diving deep into data, collaborating across teams, and taking action to solve tough challenges
• Demonstrated ability to balance strategic oversight with hands-on contributions when needed
• Distinctive ability to understand and structure problems, derive analytical oriented solutions and communicate them in an impactful and action oriented way

Benefits

• Comprehensive medical insurance coverage for both you and your family
• Unlimited paid time off
• A 401(k) plan with matching contributions
• 12 weeks of paid parental leave
• An Employee Stock Purchase Plan
• Development opportunities
• Mentorship programs