Remote Senior Director, Customer Success

Summary

Join Smartsheet as a leader to help expand and lead our Digital and Scale Customer Success teams. This role will lead digital transformation efforts in a rapidly growing SaaS environment, achieving a 50% increase in digital engagement within the first 12 months.

Requirements

• Bachelor's degree in business or equivalent discipline; MBA preferred
• 15+ years experience of management experience in Customer Success, Account Management, Professional Services, or related disciplines for a global B2B tech, SaaS or enterprise software business
• Smartsheet product knowledge - Smartsheet certification is a plus

Responsibilities

• Provide Strategic Leadership: Develop and implement an end-to-end digital engagement strategy for customers, leading teams to execute this strategy
• Manage your team: Manage a team of Customer Success Directors and Senior Managers, leading them through creating and executing a cohesive strategy with tangible goals
• Collaborate and Build Partnerships: Collaborate with Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing, and Product to drive strong usage, retention, and growth
• Lead Technology and Process Development: Accelerate our digital strategy, leveraging technology first, scaling multiple channels, and creating great content that incites customers to take action

Benefits

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account