Senior Director, Data Science And Analytics

Summary

Join Twilio as the next Senior Director, Sales Operations Analytics and lead a data-driven approach to running, planning, optimizing, and transforming our go-to-market strategy. You will oversee a team of data scientists, analysts, and data engineers, delivering critical insights that drive business performance and strategic decision-making. This highly visible leadership role directly impacts the company's GTM strategy and execution. You'll need extensive experience in data science and analytics, proven leadership skills, and exceptional communication abilities. The position reports to the VP of Sales Operations and involves close collaboration with various business functions. Twilio offers a remote-first work environment and a comprehensive benefits package.

Requirements

• 15+ years of professional experience in data science, analytics or business intelligence with a strong background in GTM or product analytics
• Proven leadership experience managing, coaching and developing teams of data scientists, analysts and engineers in the tech industry
• Deep experience as a technical people manager, managing managers, organizational design principles and excellent career development skills
• Exceptional communication skills with the ability to translate complex data insights into actionable business strategies
• Expertise in statistical models, predictive analytics and data visualization
• Strong proficiency in data analysis languages and tools
• Experience implementing and operationalizing ML models within sales, product or customer functions
• Significant knowledge and partnership skills to scale our data practices, datasets & usage across the company
• Experience standardizing process within your team and across the organization
• Energized by a dynamic, high-growth environment; resilient in the face of challenges
• Bachelor's Degree or equivalent years of experience

Responsibilities

• Mentor, lead & coach a team of managers, data scientists, analysts, and engineers delivering mission critical data-driven insights and decision-making
• Drive development and automation to provide a comprehensive view of business health; including pipeline, forecast, sales productivity and other GTM metrics and insights
• Own the accuracy and integrity of all reporting and insights
• Partner closely with sales and cross-functional stakeholders to understand their pain points and create solutions to improve day to day operations
• Align with sales leaders on performance metrics & KPIs
• Drive innovation in dashboarding, visualization and self-service analytics and insights capabilities for sales and GTM teams
• Develop predictive models and advanced analytics to improve funnel performance, sales forecasting and revenue growth strategies
• Support ad hoc and strategic analytics needs, including market assessments, customer buying behavior insights, propensity to buy analysis, whitespace identification, etc
• Partner with GTM leadership to shape data-driven strategies that improve sales productivity, customer engagement and business outcomes
• Serve as a thought leader in the company’s data science and analytics efforts working cross-functionally to share best practices and drive innovation
• Implement and enforce best practices for data integrity, accessibility and security
• Drive efficiencies in data infrastructure and processes, ensuring scalability to support current and long-term business needs

Preferred Qualifications

Experience with machine learning and artificial intelligence, including leveraging for predictive analytics, insights and automation

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan