Senior Director, Eye Care

Summary

Join Warby Parker as a Senior Director of Eye Care to lead the Eye Care Field Leadership team. Reporting to the VP of Eye Care, you will develop and execute expansion strategies for eye care services, lead the day-to-day operations, and design scalable systems to enhance efficiency and patient experience. You will serve as a liaison between teams and leadership, establish key performance metrics, conduct market research, and manage cross-functional projects. This role requires 11+ years of progressive leadership experience in healthcare and deep optometry expertise. Warby Parker offers competitive benefits including health, vision, and dental insurance; life and AD&D insurance; flexible vacation; paid holidays; retirement savings plan; parental leave; short-term disability; and more.

Requirements

• Backed by 11+ years of progressive leadership experience in healthcare operations, medical technology, or a related field
• Known for your proven track record of driving organizational transformation and achieving measurable business results
• Equipped with a deep expertise in optometry (clinical experience as an OD or direct operational management preferred)
• Someone with the organizational agility to support our growing network of in-person and remote doctors

Responsibilities

• Develop and execute comprehensive expansion strategies for eye care services, targeting sustainable growth while maintaining strong financial performance
• Lead a team overseeing day-to-day eye care operations with a focus on exemplary patient care, operational excellence, and strategic innovation
• Design and implement scalable systems and technologies that enhance optometrist efficiency, patient experiences, and operational workflow
• Serve as a strategic liaison between optometry teams, retail operations, internal partners, and leadership
• Establish and monitor and drive key performance metrics for scheduling, patient processes, and exam offerings
• Conduct regular market and technology research to identify emerging trends in vision healthcare and potential strategic opportunities
• Manage complex cross-functional projects with clear timelines, deliverables, and measurable outcomes
• Advocate for our optometrists, ensuring that their insights and challenges inform strategic decisions
• Develop programming that supports the growth and development of our optometrists and Eye Care team leaders
• Work collaboratively with Retail team partners to drive success metrics and overall productivity

Preferred Qualifications

Clinical experience as an OD or direct operational management

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• Cash bonus
• Equity bonus