Senior Director of Implementation

Summary

Join Aiwyn, a rapidly growing software company serving the accounting profession, as the Senior Director of Implementation. Lead and mentor a high-performing implementation team, ensuring timely and exceptional client experiences. Collaborate with cross-functional teams to deliver seamless, customized implementations exceeding client expectations. This player-coach role involves managing projects, refining processes, overseeing team onboarding, and directly handling client implementations. You will work closely with clients to understand their needs and configure the SaaS platform accordingly. Aiwyn offers a competitive salary and a range of benefits, including a remote work culture, flexible PTO, and comprehensive health benefits.

Requirements

• Proven experience of 7+years within an early stage or growth company implementing and leading a team for SaaS solutions, preferably in the tax and accounting or related industry
• Strong project management skills with the ability to manage and oversee a team with multiple implementations concurrently
• Excellent problem solving, communication and interpersonal skills with internal and external team members of all levels
• Understanding of integrations between SaaS and software platforms
• The ability to travel occasionally for onsite Company meetings

Responsibilities

• Responsible for team members to manage projects effectively and identify critical dependencies throughout the implementation process
• Ensure team members are embracing and routinely updating our project management tool for visibility and transparency to each project and proactively communicating updates as the primary contact for clients
• Continuously refine our internal playbook and repeatable processes to streamline client onboarding for the implementation and testing of Aiwyn’s solutions
• Oversee the onboarding and training process for hiring Implementation team members as we grow our team to 6-10 team members
• As a player coach, you will lead end-to-end implementation processes for new clients, ensuring a smooth transition from sales to go live
• Work closely with clients to understand their specific needs and configure the SaaS platform to meet those requirements
• Conduct testing and training sessions for clients to ensure they fully understand the features and capabilities of the SaaS solution
• Monitor project quality, team capacity, timeline, risk, and performance of each project and team member
• Work closely with sales to understand client requirements and develop tailored implementation plans
• Collaborate with internal teams to address any roadblocks, ensure timely project delivery and effectively manage escalations when needed

Preferred Qualifications

• Working in the accounting firm industry
• Experience with Monday.com Work Management Software
• Working with Hubspot, Zendesk and Jira

Benefits

• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls
• Remote, work-from-anywhere culture
• Flexible PTO
• World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support
• Stock options - every Full Time Employee has ownership in Aiwyn's future and success
• 401(k) matching