Remote Senior Director of People Relations, HRBP

Summary

Join Upstream USA as a Sr. Director People Relations (HRBP) to collaborate with the people team, develop strong partnerships on human resources related needs, and drive employee relations solutions.

Requirements

• 10+ years of experience working in human resources, with at least 8+ years of experience in employee relations mediation, and investigation to director-level employees ideally in a strategic HR Business Partner role
• Strong consultative approach coupled with solid coaching skills, including employee advocacy and engaging clients in solution implementation and change processes
• Demonstrable solutions-oriented approach
• Possesses deep experience and strong sense of care for a wide range of employee relationship matters and overall business partner support
• Experience building trusted relationships across the organization as a business partner and with employees at all levels
• Strong verbal and written communication skills including ability to be diplomatic and direct while maintaining effectiveness across differing work and communication styles
• Comfort working in a fast paced organization in a highly visible role
• Solid customer service orientation and relationship management skills, ability to work in partnership with others to assess and deliver services
• Possesses strong business acumen within a corporate, professional association or non-profit organization
• Knowledge of federal and state employment laws and regulations
• Strong interpersonal skills, particularly in working with diverse, dispersed, and remote staff populations
• Skilled in conflict management and effective in high stress and emotionally charged situations
• Demonstrable ethical practice including management of sensitive, confidential issues
• Proficient with the Google Suite of products or related software
• Ability to learn the organization’s HRIS system (ADP Workforce Now)

Responsibilities

• Provides consulting, counseling and coaching to departmental leaders and people managers in order to support the organization’s vision, mission, and overall objectives and performance guidelines
• Proactively maintains effective relationships and communication with people managers and employees to help facilitate employee engagement, minimize problems and address situations professionally and in a timely manner
• Provides HR policy interpretation and guidance, and reinforces the communication and rollout of new/updated programs, policies, and compliance activities to department groups
• Advises people managers and department leaders on promotion, job expansions, and pay adjustment proposals with an equitable approach
• Liaise with the People team and other department leaders to identify, develop and execute integrated solutions to build and sustain a productive workforce and environment
• Maintains an effective level of literacy regarding organizational goals, culture and staff to help departments meet their business needs
• Partners closely with our VP, People & Culture, Director of People Operations and other HR Programs teams to help create and drive strong employee relations solutions to minimize or mitigate risk
• Manages and resolves complex employee relations issues. Proactively, partners with managers and employees to mitigate challenges
• Conducts effective, thorough and objective investigations of workplace grievances and complaints in a timely manner and when necessary. Ensures objective, fair and impartial conclusions to bring an amicable outcome for all parties involved
• Develops, recommends, implements and monitors employee relations practices and policies that establish a positive employer-employee relationship and promote a high level of engagement
• Serves as an advisor to employees to support the navigation of career growth, colleague and people manager working relationships, performance related and other employee engagement matters
• Trains and advises people managers in employee relations best practices. In collaboration with senior HR leadership and our Learning & Development team, will help to identify resources to help people managers become the front line responder in navigating employee issues
• Advises managers in developing, presenting, and implementing disciplinary actions, performance improvement plans, and dismissals to ensure consistent application of organizational policies
• Conducts effective, thorough and objective investigations on issues and complaints and recommends resolutions and disciplinary actions
• Maintains in-depth knowledge of legal requirements related to day-to-day oversight of employees, reducing legal risks and ensuring regulatory compliance with all federal, state and local employment laws; and partners with external legal counsel as needed/required
• Recommends and revises HR policies and procedures related to compliance, performance, accountability and employee relations, as necessary
• Partners across the People , Marketing & Communications and other relevant teams to help enable our mission through effective organizational communication, employee engagement, culture capabilities, talent management strategies and workforce evolution
• Assists in advancing our organization’s commitment to our values and organizational Equity, Diversity and Inclusion goals and serves as an extension of the EDI team for operationalizing programs and initiatives
• Will work closely with organizational leadership and staff to improve working relationships, build morale and strengthen culture, and increase productivity and retention
• Help to drive initiatives to improve the employee experience
• Communicates across organizational functions to make recommendations regarding talent management and development
• Oversees compliance with all appropriate and relevant employment-related rules and regulations across all organizational geographies
• Provides recommendations on recruitment needs and employee talent assessments
• Owns the creation of organizational people policies and the management of our employee case management software tool
• Evaluates metrics associated with human resources and attrition

Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week