Senior Director of Systems and Processes

Summary

Join Aledade as the Senior Director of Provider Network Systems and Processes to spearhead the implementation and optimization of field processes. Collaborate with national and regional teams to assess and enhance field activities, balancing standardized programs with local flexibility. Oversee process design, documentation, and improvement initiatives to support strategic goals and ensure high-quality delivery. Translate field insights into actionable process and system enhancements, fostering engagement among stakeholders. This critical role ensures reliable execution and scalable growth as organizational needs evolve. Success requires strong operational leadership, excellent communication, and cross-functional collaboration. The position is vital for Aledade's continued success.

Requirements

• 12+ years of experience in operations, customer success, or provider engagement within healthcare, with a strong focus on value-based care
• Deep understanding of alternative payment models, ACOs, risk-based contracts, and independent primary care practice dynamics
• Proven experience leading teams and managing process or program improvement initiatives
• Strong analytical and problem-solving skills, with experience leveraging data to drive strategy and performance improvement
• Exceptional communication and leadership abilities, with a track record of engaging healthcare executives, providers, and internal teams
• Ability to travel 10-25%

Responsibilities

• Develop, document, and roll out standardized operating procedures
• Oversee and enhance training programs for field teams
• Establish feedback loops to promote continuous process improvement
• Identify operational inefficiencies and lead targeted improvement projects
• Foster a culture of operational discipline and performance measurement
• Design scalable operational models to support business growth
• Support process and tool standardization across teams and regions
• Collaborate with product and IT teams to implement workflow solutions
• Identify and support integration of technology tools to streamline operations
• Utilize automation and analytics to drive efficiency and monitor performance
• Track and report key performance indicators (KPIs) related to field operations
• Develop and execute change management plans for new processes and tools
• Identify and address training needs with targeted skill development programs for staff
• Facilitate adoption of best practices and operational enhancements

Preferred Qualifications

• Experience with EHRs, healthcare data analytics, and practice transformation strategies is a plus
• Broad understanding of the healthcare landscape, value-based care and population health programs

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options