Senior Director, Operations and Total Rewards

Summary

Join Springboard Collaborative as the Senior Director, Operations and Total Rewards, leading operations and a progressive total rewards program. This remote position requires strategic and operational leadership in building infrastructure and implementing forward-thinking solutions. You will supervise the Total Rewards and Operations teams, reporting to the Vice President of People Operations. The role involves managing compensation processes, benefits strategies, HR operations, and employee experience. You will also oversee HRIS, payroll, and regulatory compliance. Springboard is committed to diversity and offers a competitive compensation and benefits package.

Requirements

• Valuing Equity: You consistently evaluate HR strategies and policies to assess their potential for disparate impact, ensuring alignment with regulatory compliance requirements such as EEOC and State Affirmative Action standards
• Staff management: You clearly set and document expectations, quickly address performance issues, and take responsibility for the team's overall performance. You also actively observe and document individual progress to ensure the team meets goals and maintains high standards
• Decision-making and judgment: You apply a logical, structured approach to decision-making, weighing people and business implications while considering precedents. You seek expert guidance when needed and make decisions promptly, ensuring timely action and effective facilitation
• Analysis/Reasoning: You prepare and present budgets and forecasts, making data-driven recommendations to improve the cost-effectiveness of benefits and total rewards. You also maintain dashboards and reporting tools to provide key performance metrics to influence decision-making and drive improvements
• Risk Management: You identify, assess, and manage risks while striving to achieve key objectives. By instructing and coaching the organization on compliance with rules and regulations, you effectively communicate, educate, and build trust to ensure voluntary adherence
• Process improvement: You foster a culture of continuous improvement within your team, enhancing the efficiency and effectiveness of HR processes. You drive streamlined workflows and improved outcomes by identifying bottlenecks, automating repetitive tasks, and leveraging HR technology solutions
• 5+ years of HR, Talent, or People Operations experience , including experience owning policy, compliance, and employee experience
• 3+ years of compensation and benefits experience, including managing the compensation and benefits agenda for a fast-paced, rapidly scaling organization
• 3+ years of experience managing a team
• Experience building employee-centric total rewards strategies and programs while balancing business goals and financial boundaries
• Experience managing HR systems, including HRIS or ERP systems, performance management systems, and employee experience platforms
• HR certifications (SHRM-CP/SHRM-SCP, PHR/SPHR, or other recognized certifications)

Responsibilities

• Implement compliance training that focuses on harassment prevention, time and attendance management, and supervisor employment law
• Ensure relevant service requests have a 90+% on-time completion rate
• Maintain or improve the Total Rewards and People Operations team's employee engagement score
• Complete or make progress on all People Operations and Total Reward categories on the Team roadmap
• You lead Springboard's compensation processes and strategy to ensure equity across the organization
• Conduct analysis to determine appropriate compensation for positions and candidates
• Oversee communication and operations for incentive programs, salary adjustments, and location-based pay
• You oversee a progressive benefits strategy and manage the organization's benefits plans
• Oversee relationships with insurance brokers and vendors for various benefits, including health, dental, vision, supplemental plans, and retirement savings
• Annually auditing offerings and benefits plans based on employee feedback; ensure rates and products meet employee needs while controlling costs
• You lead and design processes that support human resources operations across the organization for full-time and part-time staff
• Oversee internal and external HR customer support and ensure efficient HR processes
• Drive improvements in employee experience using people data
• Coordinate with other departments to optimize HR operations
• Manage and execute processes to onboard 100+ seasonal and part-time program-facing staff
• You use best practices to design and support an exceptional employee experience
• Manage onboarding and offboarding processes for full-time and seasonal staff
• Oversee employee resource groups, engagement activities, and recognition programs
• With the support of other People Operations leaders, you monitor HR regulatory compliance and risk management
• Ensure compliance with state and federal regulations, including ADA, FMLA, workers' compensation, and unemployment
• Assess regulatory risks and enforce mitigating strategies
• Provide ongoing training and communication on HR policies and procedures
• Manage multi-state regulatory compliance for 100+ seasonal part-time staff
• You manage Springboard’s HRIS system and payroll administration
• Oversee payroll processing for full-time, part-time, and session staff
• Manage the HRIS system, including implementation and integration with other systems

Preferred Qualifications

• Experience working with a multi-state organization
• Experience working with a large seasonal and part-time workforce
• Experience working in education, edtech, or non-profit organizations
• A compensation professional (CCP) certification or a benefits professional (CBP) certification

Benefits

• Medical insurance with a cash stipend for those who waive Springboard coverage. Options include PPO and High Deductible/HSA
• We’ll take care of it - We fully cover your vision and dental insurance premiums, plus your short and long-term disability coverage
• Securing your future - After your first twelve months at Springboard, we match up to 6% of your salary in 403(b) retirement contributions
• Paid Time Off (PTO) is important! - Four weeks (20 days) annually. At Springboard, time off doesn’t need to be earned to be used. Everyone gets access to their time at the start of the calendar year
• Holidays - All 11 federal holidays, two extra floating holidays, weekdays between December 25th and January 1st, Election Day, and your birthday!
• Under the weather? - We don’t cap the number of sick days available to employees
• Paid Leave - Parental Leave (12 weeks after the first 6 months of employment). Marriage Leave (five days)
• Technology - All employees receive a Springboard laptop and an optional monitor. Springboard uses Google Workspace and Asana
• We are committed to your development - We provide personal & professional development funding of $2000/year
• Your wellness is a priority - Our Employee Assistance Program (EAP) provides support for stress/anxiety, finance, law, family, substance abuse, grief, and more
• Transparency is key - We ensure regular opportunities to discuss individual and organizational development and our commitment to equity. Consistent and structured real-time feedback is foundational to Springboard’s culture
• Applications are welcome from any location within the United States. This role can be performed remotely, with quarterly travel to participate in team and organization-wide retreats. Springboard Collaborative’s headquarters office is in Philadelphia, PA