Senior Director PM, Data & Analytics

Summary

Join ServiceNow as a Data and Analytics Product Leader and partner with the leadership team to identify product opportunities and create business cases for targeted investments. Lead the strategy, product definition, roadmap, and execution of Data and Analytics-focused apps. Build collaborative relationships with internal teams and trusted partnerships with customers. Evangelize the business value of products internally and externally. Communicate effectively with diverse audiences and assume leadership responsibilities as an accountable owner. This role requires strong product management experience in building Data and Analytics products, a deep understanding of business and product opportunities, and the ability to lead and mentor a team.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 12+ years of software product management experience with most of that experience in building Data and Analytics products
• Experience in a product leadership role in mid to large size product businesses
• Experience in constructing a business case for product investments, pitching the case to internal executives and stakeholders to get buy in
• Strong and in-depth understanding of high value business and product opportunities across multiple industries and functional domains and the value of data and analytic apps for those industries and domains
• Experience in conceiving and launching new products and driving product-market fit and revenue growth for early stage products
• Strong technical understanding of common data and analytics constructs such as semantic models, metrics and KPIs and action frameworks
• Navigate, manage and align a matrixed organization that involves internal and external data needs
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Ability to serve as a team lead, and coach employees at lower levels

Responsibilities

• Partner with the Data and Analytics leadership team to identify product opportunities, target markets and create business cases for targeted product investments
• Lead the strategy, product definition, roadmap, execution, and overall success of Data and Analytics-focused apps across different functional domains
• Build collaborative relationships with leaders internally - Engineering, Design, Research, QE and others to drive world-class planning and execution of our product vision
• Lead, inspire and mentor a team of product managers
• Build trusted partner relationships with customers to create strong advocates and design partners for Data and Analytics
• Evangelize the business value to customers and to ServiceNow of the products that you own both internally within ServiceNow and externally to customers and partners
• Communicate effectively with a clear understanding of the needs of different audiences
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries

Preferred Qualifications

Prior knowledge of ServiceNow platform or apps in a plus

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs