Senior Director, Product Delivery & Governance Lead

Summary

Join Visa, a global leader in payments technology, as the Senior Director, Product Delivery & Governance Lead. This pivotal role involves spearheading the execution of the 2030 product strategy for North America Visa Direct. You will be responsible for implementing product initiatives, developing roadmaps, and overseeing change management. The position requires collaboration with various teams, including sales, product, technology, and marketing. You will establish performance metrics, monitor industry trends, and represent the customer perspective. This remote position offers a competitive salary and comprehensive benefits.

Requirements

12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Responsibilities

• Identify opportunities in the market, develop long-term product roadmaps, and implement the North America Visa Direct 2030 product strategy by establishing a framework that connects to broader company goals, externally to the market and ensures alignment across go-to-market and product teams
• Translate the overarching strategy into actionable initiatives and products tailored to the North American market inclusive of the following
• Implement the 2030 product strategy in collaboration with the commercialization, sales, solutions and product teams, exercising comprehensive ownership of each initiative
• Assess gaps within the product and network portfolio, prioritize capabilities that align with organizational objectives, and ensure that the North America Visa Direct product and network roadmaps are strategically aligned and optimized for both customer value and business outcomes
• Build collaborative relationships with leaders in sales, product, technology, design, marketing, and operations to ensure a cohesive product vision
• This encompasses conflict resolution, goal alignment, and overseeing the execution across various departments
• Establish metrics to evaluate product performance and ensure teams focus on measurable results
• This involves tracking customer satisfaction, adoption rates, revenue impact, and other key performance indicators that indicate product success
• Monitor industry trends and identify opportunities for innovation through new features, products, and enhancements that improve user experience, ensuring the company's offerings remain competitive
• Represent the customer perspective by incorporating Voice of Customer feedback and data into product decisions
• This requires understanding customer needs, conducting market research, and integrating insights into the product roadmap
• Maintain consistent communication with senior executives, delivering updates on product strategy, performance metrics, and key initiatives
• This encompasses the development of narratives that align product activities with a broader vision of the business
• Implement change management processes and develop a comprehensive communication strategy to keep client-facing teams informed about product updates and market readiness
• This involves producing high-quality documentation for sales and solution teams to effectively launch and scale product adoption
• Oversee product governance and create a best-in-class operating model by structuring processes, functions, and interactions across sales, go to market, product, network operations, and client services
• Define an operational model that ensures comprehensive ownership and the timely delivery of high-quality products
• Green-light product deployment and delivery in North America, ensuring clear market and client acceptance criteria are met
• This includes verifying product and pricing readiness, preparing collateral, and determining client eligibility for pilots and general availability
• Lead a team of solution managers responsible for strategizing, building out product and network roadmaps, and overseeing deployment, including change management and communication within the region

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Experience in product management within rapidly growing companies, including overseeing products in the financial technology sector or similar industries
• Proven expertise in formulating product strategy, roadmaps, and operational models within a complex, multinational, and matrixed organization
• Expertise in the payments ecosystem, focusing on money-movement platforms, specifically cross-border and real-time payment systems
• Proven expertise in identifying, retaining, and mentoring high-performing product managers within a diverse and inclusive work environment
• Demonstrates ability in addressing intricate product issues, including development, deployment, and scaling effectively across various functional teams with a focus on achieving results
• Product professional with experience in integrating insights from customer behavior changes, technology advancements, and various business models into payment systems
• Experience in leading cross-functional initiatives and facilitating collaboration across Sales, Marketing, Finance, Product, Technology and Customer Service organizations
• Exhibits the ability to think creatively and identify innovative ways to differentiate products, with documented evidence of business results
• Capable of inspiring and influencing others without direct authority and demonstrates professionalism and leadership to cultivate trust and respect with partners

Benefits

Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program