Director, Product Management

Summary

Join SonicWall, a leading cybersecurity company, as the Director of Product Management for Managed Security Services (MSS). You will spearhead the strategy and execution of SonicWall's MSS offerings, focusing on empowering global MSPs and MSSPs to deliver scalable and profitable managed services. This role demands deep expertise in the MSP/MSSP space and a proven track record of launching successful managed services. You will own the entire product lifecycle, from ideation to go-to-market, collaborating with cross-functional teams. The ideal candidate possesses strong leadership skills, a partner-centric approach, and a data-driven mindset. You will be responsible for designing service packaging, pricing, and monetization strategies, while also serving as the internal advocate for service providers. This position offers competitive compensation, equity, and benefits in a high-growth environment.

Requirements

• 10+ years of product management or service development experience in cybersecurity, preferably with at least 5 years in managed services for MSPs or MSSPs
• Deep understanding of MSP/MSSP business models, operational workflows, SLAs, and tools (RMM, PSA, multi-tenant platforms, SOC operations)
• Proven success in launching and scaling managed security offerings such as MDR, FWaaS, ZTNA, or XDR
• Experience working across hardware, software, and cloud-based security services
• Strong executive presence and communication skills; ability to influence senior stakeholders and present to partners/customers
• Ability to thrive in a fast-paced, ambiguous, and highly collaborative environment
• Technical fluency in cybersecurity concepts (network security, threat detection, incident response) and comfort working with engineering teams
• Experience building go-to-market strategies for managed services, including channel programs and partner enablement

Responsibilities

• Own the Product Strategy: Define and evolve the vision, strategy, and roadmap for SonicWall’s Managed Security Services portfolio, aligned with market trends, customer needs, and partner success
• Partner-Centric Design: Collaborate with top MSPs and MSSPs to design services tailored to their business models—including multi-tenant management, SOC-as-a-Service, MDR, Firewall-as-a-Service, and ZTNA
• Service Portfolio Management: Lead end-to-end product lifecycle—from ideation to GTM—for managed offerings built on SonicWall technologies (e.g., firewalls, endpoint, ZTNA, threat intel, and platform)
• Cross-Functional Leadership: Drive alignment with Engineering, Service Delivery, Sales, Operations, and Marketing to ensure on-time, high-quality launches and ongoing service enhancements
• Business Model Innovation: Design and optimize service packaging, pricing, and monetization strategies suitable for recurring revenue growth in the MSP/MSSP market
• Voice of the Partner: Serve as the internal advocate for service providers—bringing in market feedback, competitive insights, and operational realities to guide product decisions
• Metrics and Performance: Establish KPIs to track adoption, service quality, customer satisfaction, and partner profitability; use data to guide roadmap prioritization and iteration

Preferred Qualifications

• Experience working at or with a cybersecurity vendor and a top-tier MSSP
• Familiarity with compliance frameworks (e.g., SOC 2, ISO 27001), FedRAMP, or vertical-specific requirements (e.g., healthcare, financial services)
• An MBA or technical Master’s degree is a plus

Benefits

Competitive compensation, equity, and benefits in a high-growth environment