Senior Director, Revenue Cycle Management Services

Summary

Join Nextech as a Senior Director of Revenue Cycle Management (RCM) Services and oversee external RCM service delivery partners, ensuring high-quality service and client satisfaction. You will drive strategic initiatives, support sales and marketing, and lead the growth of the RCM service line. This key leadership role requires leveraging market insights, fostering collaboration, and ensuring operational excellence to enhance Nextech’s RCM offerings. Compliance with relevant regulations is essential. The position offers a competitive compensation package and a remote work environment.

Requirements

• Bachelor’s degree required; MBA preferred
• Minimum of 5 years of proven experience in revenue cycle management
• Strong leadership and strategic thinking skills
• Proficiency in data analysis and project management methodologies
• Excellent communication and interpersonal skills with a collaborative mindset

Responsibilities

• Oversee and manage relationships with external RCM service delivery partners
• Ensure the quality assurance of services provided to clients, maintaining high satisfaction levels
• Monitor client metrics to ensure consistent performance and reference ability for RCM services
• Analyze market trends and customers need to inform strategic decisions
• Leverage insights to continuously refine and enhance RCM services
• Drive strategic initiatives that improve RCM service offerings and operational efficiency
• Develop and implement long-term strategies for service improvement, scalability and growth
• Maintain expertise in RCM systems, technologies and regulatory requirements
• Act as the subject matter expert (SME) for RCM, staying updated on industry best practices and changes
• Analyze key metrics and KPIs to optimize service delivery and identify areas for improvement
• Utilize analytics tools and ROI methodologies to validate assumptions and optimize services
• Collaborate with vendor partners, marketing, sales, finance and regulatory teams to align priorities and ensure seamless handoffs
• Serve as a communication bridge between technical and non-technical teams to achieve common goals
• Lead and manage RCM projects from initiation to completion, ensuring delivery on time, within scope and within budget
• Apply Agile methodologies, including sprint planning and backlog grooming, to manage project workflows and stakeholder expectations
• Address and resolve complex challenges related to RCM services
• Adapt to changing market conditions, regulations and client needs with agility and foresight
• Provide leadership and guidance to the RCM team and external partners
• Foster a culture of high performance, accountability and continuous improvement

Preferred Qualifications

• Experience with Agile methodologies and project management tools (e.g., Jira, Trello)
• Familiarity with healthcare regulatory frameworks and RCM technologies
• Proficiency in using analytics tools like Tableau, Power BI or Salesforce for reporting and data-driven decision-making
• Demonstrated success in leading cross-functional teams and aligning diverse stakeholders toward common objectives

Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• ICREATE Employee Recognition Program
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options