Remote Senior Director, Sales Analytics

Summary

The job is for a Senior Director of Sales Analytics at Twilio. The role involves driving insights and strategy to re-ignite growth for both self-service and sales-led GTM motions, partnering with various teams to deliver data-driven sales plays, and setting targets for usage-based quotas and traditional SaaS metrics.

Requirements

• 10+ years of professional experience in Revenue Operations, Business Operations or Consulting with a focus on B2B data analytics
• Deep experience as a people manager, managing managers, organizational design principles and excellent career development skills
• Deep experience setting targets for both usage based quotas (Revenue & Gross Profit, Product Usage) and traditional SaaS (ACV, TCV) metrics and bringing business leaders along during planning processes
• Significant experience with productivity modeling, supply and demand economics and P&L reporting
• Significant experience with quota setting and related compensation practices. A peer team is our sales compensation team, but the complexity of our usage based compensation model requires deep partnership between Analytics and Compensation
• Significant Experience with Salesforce (CRM tools), Excel, Tableau (or another business intelligence tool) required. RDBM knowledge and SQL skills required
• Significant knowledge and partnership skills to scale our datasets with Data Engineering partners
• Experience standardizing process within your team and across the organization to scale and expand the impact of outcomes
• Energized by a dynamic, high-growth environment; resilient in the face of challenges
• Bachelor's Degree or equivalent years of experience

Responsibilities

• Mentor, lead & coach a team of managers and their analysts driving critical weekly insights and using relative comparisons
• Cross functional collaboration with Sales, Support, Professional Services, Wholesale/Carrier Relations, Marketing and Product to deliver best in class services to our internal customers
• Ownership & leadership. Act like an owner. Take personal accountability for results and overall engagement of teams under management
• Leverage technical and industry experience to drive scalable access to data insights via data visualization tools (Tableau). Partner with GTM teams to understand their pain points and create solutions to improve day to day operations

Preferred Qualifications

Some experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms, CPaas or PaaS experience

Benefits

• Competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location
• This role will be remote, and based in the United States of America
• Approximately 15% travel is anticipated to help you connect in-person in a meaningful way