Senior Engagement Manager

Summary

Join Databricks' Professional Services team as an Engagement Manager and drive customer success throughout the services lifecycle. You will orchestrate engagements, ensure successful delivery, and exceed customer expectations by collaborating with sales, customer success, support, and product teams. This strategic role requires understanding customer needs, identifying new service opportunities, and managing the delivery of professional services and training. You will be accountable for meeting revenue targets, articulating customer success stories, and consulting with clients on engagement scope and requirements. The position demands strong leadership, project governance, and excellent communication skills. Travel is required up to 50%, potentially more during peak times.

Requirements

• Minimum of 3-5 years running a Professional Services line of business
• 6+ years in selling roles that require a mix of influencing, validating, negotiating, understanding and execution
• Excellent customer-facing skills and the ability to communicate with Executives as well as other stakeholders both internally and externally
• Consistent track record of identifying customer needs and successfully implementing solutions
• Demonstrate strong leadership experience, the ability to enforce good project governance and drive delivery excellence
• Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
• Travel is required up to 50%, possibly more at peak times
• Proven experience in estimating effort and scope for services
• Outstanding communication and customer relationship skills

Responsibilities

• Demonstrates a passion for the job and leads by example by putting Databricks and our customers first to achieve the sales and delivery mission
• Collaborate with the sales counterpart and engages early in the sales process to seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions
• Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services
• Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
• Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
• Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary
• Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations

Benefits

• Annual performance bonus
• Equity