Senior Engagement Manager

Summary

Join Rackspace Technology as a Senior Engagement Manager and lead multiple medium-to-large, complex projects for clients. You will manage customer relationships, align business objectives with service delivery, and ensure clients maximize their investment value. This role requires strong project management skills, experience with private cloud (preferably VMware), and proficiency in Jira and Microsoft Office Suite. The position offers a remote work option within the U.S.A., with a hybrid option available for candidates near San Antonio. You will be responsible for adhering to company security policies and procedures. The role requires a Bachelor's degree or equivalent experience and 5-7 years of project management experience.

Requirements

• Bachelor's Degree in a field related to the role is required
• At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution is allowed, a regional equivalent to a High School Diploma is required
• A minimum of 5 – 7 years of project management experience is required
• Experience with Private Cloud is required, preferably VMware
• Experience with Jira and Microsoft Office suite is required

Responsibilities

• Manage customers, align business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investments
• Act as the primary point of contact for one or more customers, help to plan as well as oversee ongoing operations of our service delivery
• Work with customers by utilizing your project management skills to put together onboarding schedules and tasks
• Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service
• Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide
• Create and manage project plans and schedules in conjunction with cloud engineers, and provide updates to customers on progress
• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements
• Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise
• Other Incidental tasks related to the job, as necessary
• Responsible for the program producing a result that is capable of achieving the benefits defined in the Statement of Work
• Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed

Preferred Qualifications

• External client-facing experience is preferred
• Project Management Professional preferred
• Certified Scrum Master preferred

Benefits

• Remote work in the U.S.A
• Hybrid work option (3 days remote, 2 days in office) for candidates within 40 miles of San Antonio office
• The anticipated starting pay range for Colorado is: $82,300 - $120,670
• The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $87,500 - $128,370
• The anticipated starting pay range for California, New York City, and Washington is: $95,900 - $140,580
• Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments