Senior Engagement Manager

Summary

Join ScienceLogic's Customer Experience team as a Senior Engagement Manager and manage key internal and external initiatives to add significant value to customers and drive organizational innovation. You will be responsible for implementing new projects, managing customer journeys, and leading cross-functional teams. This role requires strong project management skills, experience with enterprise-level network management, and excellent communication abilities. You will mentor team members, manage customer lifecycles, and work closely with sales. ScienceLogic offers a remote-first culture, comprehensive benefits, and opportunities for professional development.

Requirements

• A bachelor's degree in computer science/engineering or equivalent work experience
• Proven experience with managing the implementation of enterprise level network management or application performance products
• Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
• Excellent written and verbal communication skills
• Determines the objectives and key metrics upon which the project will be evaluated and tracked for progress
• Ability to execute and monitor the progress of each project and make adjustments as necessary to ensure the successful completion of the deal/project
• Ability to develop functional working relationships with key stakeholders to delegate action items and effectively lead project teams
• Self-motivated and able to work both independently and with a team on multiple engagements/projects
• Strong project management skills with the ability to prioritize competing project timelines
• Provide leadership and direction for prospects and customers regarding ScienceLogic product suite
• Effective team player/leader
• 3+ years of experience in enterprise class infrastructure software
• 5+ years of experience management-related experience
• 5 year record of accomplishment of successful project management experience
• Strong knowledge of Microsoft Excel, Project, and Visio

Responsibilities

• Manage key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate
• Deliverables will include implementing new projects and managing and navigating the customers during these projects and throughout their journey
• Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the engagement
• Provide weekly/monthly, quarterly updates to the customer and internal executive teams
• Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
• Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort and influence the engagement's direction
• Develop and present the value proposition to the customer as part of the initiative and on-going collaboration
• Manage the customer lifecycle for an assigned number of accounts. You will need to build relationships with them and regularly engage by presenting product roadmaps and executive briefings, running QBRs,managing escalations, and conducting regular status calls
• Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions
• Work closely with Sales to deliver value in the post sales process
• Create detailed project plans which identify the activities and resources needed to successfully complete each engagement
• Manage small to mid-size clients

Preferred Qualifications

PMP certification desired

Benefits

• A remote-first culture - work from home or come into the office, it's totally up to you
• Comprehensive medical, dental and vision plans
• 401(k) plan with employer match
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization
• 5-year Service Milestone Sabbatical
• Paid parental leave
• Generous employee referral bonus program
• Pet insurance
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more
• The opportunity to learn and develop from some of the best and brightest minds in the industry!