Remote Senior Engineer

Summary

Join our team at Nagarro as a ServiceNow Test Engineer and contribute to building digital products that inspire and delight. We're looking for someone with 3+ years of experience in ServiceNow Testing, including expertise in Automated Test Framework (ATF), ITSM module, and integrations.

Requirements

• Experience 3+ years
• Excellent working experience in ServiceNow Testing, including Service Portal, ITSM module, and integrations
• Hands-on expertise in ServiceNow Automated Test Framework (ATF)
• Experience in preparing test cases and UAT coordination
• Experience with ITSM module and Service Portal features
• Strong understanding of ITIL principles
• Collaborate with developers and stakeholders to develop test cases and ensure successful execution of UAT
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Excellent communication and interpersonal skills
• Excellent analytical, problem-solving skill
• Bachelor's or Master's degree in computer science, Information Technology, or a related field

Responsibilities

• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it
• Determining and implementing design methodologies and toolsets
• Enabling application development by coordinating requirements, schedules, and activities
• Being able to lead/support UAT and production rollouts
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements