Senior Engineering Manager, Data and Insights

Summary

Join OpenPhone, a leading VoIP provider, as a Senior Engineering Manager to lead and grow a new Data + Insights Squad. You will drive the vision and strategy for this team, leveraging AI to enhance customer data management and insights. This role requires strong software engineering expertise, experience managing complex teams in fast-growing environments, and a proven ability to build scalable practices. You will collaborate cross-functionally, prioritize initiatives, and mentor engineering leaders. OpenPhone offers a competitive salary, equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy. The company is fully remote and values a collaborative, inclusive work environment.

Requirements

• Experienced in leading high-performing remote teams, coaching engineers and leaders, and fostering collaboration through strong communication and active listening skills
• Strong background in software engineering, especially in SaaS and fast-growing environments, with experience in evaluating technical feasibility and familiarity with AI technologies to enhance product features
• Skilled in strategic prioritization, balancing short-term goals with long-term vision, and building scalable practices with an ownership mindset and a commitment to excellence

Responsibilities

• Lead a new Data + Insights Squad: This is a newly forming team that team will use AI and more to help our customers manage + derive insights from their data. You’ll drive the vision and strategy and lead a cohesive, healthy, + high-performing team
• Driving strategic initiatives: Work cross-functionally to align engineering efforts with business goals and across teams (as needed), ensuring that our solutions are prioritized appropriately while meeting customer and maintaining high standards in scalability, reliability, and efficiency
• Manage people & developing leaders: Hire, coach, mentor and partner with engineers and engineering leaders to foster a collaborative environment focused on continuous learning, manage performance, and support professional growth
• Technical guidance: Ensure the team has what it needs to make technical decisions, provide guidance on those decisions, ensure clarity of the problem space, and empower the team to own their decisions
• Building products: Collaborate closely with product managers, designers, and engineers to build our product that will drive improvements to our customer data and views. You have strong experience balancing competing priorities and driving large initiatives
• Integrating AI: Spearhead the integration of AI technologies, including enhancing contact properties

Benefits

• Equity
• Extensive medical coverage
• A monthly lifestyle stipend
• A flexible PTO policy