Senior Enterprise Client Success Manager

Summary

Join Payoneer, a global company enabling businesses to transact globally, as a senior-level Enterprise client relationship manager. You will manage client relationships, develop growth strategies, negotiate contracts, and collaborate with internal stakeholders. This role requires a Bachelor's degree, 8-10 years of client-facing experience in a high-growth tech firm, and strong analytical and communication skills. The position offers a hybrid or remote work frame and is open to candidates in Israel (Petah Tikva) and other locations. Success in this role involves achieving commercial targets and working with global cross-functional teams. Hebrew speaking is an advantage but not required.

Requirements

• Bachelor’s degree in related fields, with 8-10 years of experience in a client-facing role in high growth technology firms, ecommerce/payments firms, fintech space or in a financial institution
• Successful track records of achieving commercial targets
• Data-driven and analytical mindset
• Analytical problem solver, customer obsessed, team oriented
• Excellent communication and presentation skills, both in person and over the phone in English
• Ability to work with global cross functional teams including sales/BD, finance, marketing, risk, customer care, legal, product, professional services, and compliance
• Work autonomously to own all aspects of the client relationship and be the client’s advocate within Payoneer

Responsibilities

• Manage Payoneer’s Enterprise client relationships at the senior level through understanding clients’ business, industry, payment needs & flows, growth opportunities
• Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client’s strategic initiatives and decision-making process
• Develop client retention and growth strategies for your managed client portfolio with various digital commerce verticals (e.g. gig economy, social platform, eCommerce, freelancer, content distribution, and others)
• Develop and drive the overall long-term strategy for accounts, aligned to customer business objectives, while prioritizing cross and up sell opportunities
• Negotiate commercial & contractual terms, contract renewals, and work collaboratively with key internal stakeholders to execute on revenue goals and growth objectives
• Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
• Conduct regular business reviews with clients to establish growth goals, and track performance against jointly agreed objectives
• Display accountability, adaptability, helpfulness, and focus to better support our clients to maintain client health

Preferred Qualifications

• Hebrew speaking an advantage but not required
• Willingness to travel

Benefits

Hybrid or remote work frame