Remote Senior ERP Administrator

Summary

Join Restaurant365 as a Senior ERP Administrator and oversee the functional operation, optimization, and maintenance of our enterprise resource planning (ERP) systems. Collaborate with cross-functional teams to define business requirements and ensure a positive ERP experience for all users. Lead ERP solution implementation, upgrades, and user training. Maintain data security and compliance, integrate ERP systems with other applications, and optimize system performance. This role requires expert-level knowledge of Oracle NetSuite and Salesforce, along with 5+ years of ERP system management experience in a complex organizational environment. The successful candidate will be a motivated leader with strong analytical, problem-solving, and communication skills.

Requirements

• Expert-level knowledge in Oracle NetSuite and Salesforce
• 5+ years of experience managing ERP systems in a complex organizational environment
• Strong analytical, problem-solving, and communication skills
• Project management experience and ability to lead cross-functional teams
• Strong knowledge of ERP <> Salesforce best practices and methodologies
• Strong interpersonal skills, and ability to work with teams and stakeholders of different backgrounds and time zones in a multicultural environment
• Experience working with Agile teams and use of tools such as Jira, Confluence, Monday, etc
• Motivated, high-potential performer, with demonstrated ability to influence and lead
• Able to solve complex problems and successfully manage ambiguity and unexpected change

Responsibilities

• Oversee the administration, configuration, and maintenance of our ERP system (Current: Sage Intacct. Future: Oracle NetSuite)
• Collaborate with cross-functional teams to define business requirements and objectives for ERP projects
• Analyze business needs and recommend enhancements to improve system functionality
• Lead the design, development, and implementation of ERP solutions, ensuring alignment with organizational goals
• Customize workflows, reports, and dashboards to optimize business processes within the ERP systems
• Evaluate emerging technologies and trends to enhance ERP capabilities and drive innovation
• Manage upgrades, patches, and system enhancements to keep our ERP systems up-to-date
• Provide training to end-users on ERP system functionality, best practices, and new features
• Offer ongoing support to resolve user issues and troubleshoot system-related problems
• Ensure data security and compliance with industry standards and regulations
• Implement access controls, user roles, and permissions within the ERP systems
• Collaborate with development teams to integrate ERP systems with other business applications
• Customize workflows, reports, and dashboards to meet specific business needs
• Monitor system performance, identify bottlenecks, and optimize system resources
• Proactively address performance issues and recommend improvements
• Conduct technical solution reviews and provide recommendations for improved adoption and usage
• Maintain accurate documentation related to system configurations, processes, and procedures
• Continuously evaluate and enhance ERP-related processes for efficiency and effectiveness
• Mentor team members in technology, architecture, and application delivery

Preferred Qualifications

• Familiarity with Workday and Sage Intacct
• Certifications in relevant ERP systems (e.g., NetSuite Administrator, Salesforce Administrator, Sage Intacct: System Administrator)

Benefits

• Salary range of $100K-$150K
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives