Senior Implementation Specialist

Summary

Join Datacor's Baytek team as a Senior Implementation Specialist, leveraging your chemistry background and lab experience to lead LIMS and QC software implementations. You will manage projects, collaborate with clients, configure software, train users, and troubleshoot issues. This role requires a Bachelor's degree in Chemistry, 5+ years of lab experience, and strong communication skills. Travel is required (25-50%). The ideal candidate will have experience with LIMS administration, software rollouts, and regulatory compliance. Mentoring junior team members is also part of the role. This position offers the opportunity to contribute to product improvements based on field experience and customer insights.

Requirements

• Bachelor’s degree in Chemistry (required) ; advanced degree a plus
• 5+ years of hands-on experience in a laboratory setting , ideally within an oil refinery, chemical plant, or environmental/industrial testing lab
• Deep familiarity with lab processes, regulatory frameworks (e.g., ASTM, EPA), instrumentation, and testing procedures
• Strong communication skills, with a proven ability to train and support lab users of varying technical backgrounds
• Strong Problem solving Skills
• Willingness to travel 25–50% to customer locations across North America

Responsibilities

• Serve as the lead project manager and subject matter expert during full-cycle LIMS and QC software implementations for oil refineries and chemical plants
• Collaborate with customer stakeholders (lab managers, chemists, IT, Engineers, Logistics Planners, Compliance ) to assess business processes, define project scope, and deliver tailored solutions
• Configure LIMS/QC software to meet client-specific workflows, regulatory needs (e.g., EPA Tier III, ASTM standards), and lab instrumentation integrations
• Train end-users—from chemists, lab techs, and other System users —on system functionality, workflows, and best practices
• Troubleshoot and resolve technical or process-related issues during implementations
• Document configuration, SOPs, and project artifacts for knowledge transfer and support readiness
• Contribute to internal product feedback and improvements based on field experience and customer insights
• Mentor and support junior implementation team members

Preferred Qualifications

• Prior experience implementing or administrating LIMS or QC systems (e.g., Baytek cBliss, LabWare, SampleManager, STARLIMS) is strongly preferred
• Experience serving as a LIMS system administrator or leading a software rollout in a lab environment
• Working knowledge of gasoline blending processes, refinery QC operations, or EPA Tier III compliance workflows
• Experience developing or maintaining SOPs and managing software validation for regulatory audits
• Familiarity with project management methodologies or tools (e.g., Gantt charts, Smartsheet, Jira)
• Familiarity with Excel Data handling features, SQL, and VB