Remote Senior Escalation Engineer
at Cloudflare

Summary

Join Cloudflare as a Senior Escalation Engineer and perform deep, technical troubleshooting for complex, escalated issues.

Requirements

• Minimum 2 years of customer-facing technical experience, preferably technical support or system reliability engineering
• Excellent verbal and written communication skills, ability to disseminate clear and appropriate information to both business and technical audiences
• Able to manage multiple priorities, commitments, and projects

Responsibilities

• Provide coverage (shift rotation including weekends) for technical troubleshooting of escalated issues
• Triage Customer Escalation issues to find the quickest most efficient path of resolution
• Work cross-functionally with various teams across the company from engineering to sales

Benefits

Cloudflare provides reasonable accommodations to qualified individuals with disabilities