Senior Executive Assistant, Administrative Manager

Summary

Join JumpCloud as a Senior Executive Assistant and Administrative Manager, providing comprehensive support to key APAC-based executives and leading a team of Executive Assistants. You will manage complex calendars, prepare documents, screen communications, coordinate logistics, and process financial documentation. The role requires exceptional communication, problem-solving, and leadership skills. You will also supervise, mentor, and develop a team of junior assistants, fostering a positive and collaborative work environment. This remote position is based in India and requires fluency in English. JumpCloud offers a remote-first work environment.

Requirements

• Proven experience (typically 7+ years) as an Executive Assistant, with a significant portion of that experience supporting senior-level executives
• Demonstrated experience in managing or mentoring administrative support staff
• Exceptional organizational, time management, and prioritization skills with the ability to manage multiple tasks and deadlines effectively
• Excellent written and verbal communication skills, including strong grammar, proofreading, and editing abilities
• Proficiency in Google Suite and other relevant software and technologies
• Strong problem-solving and decision-making skills with the ability to exercise sound judgment and initiative
• Ability to work independently and as part of a team, with experience in Global organizations
• High level of professionalism, discretion, and confidentiality
• Strong interpersonal skills with the ability to build and maintain positive working relationships
• Experience with travel arrangements and expense reporting

Responsibilities

• Manage complex executive calendars, including scheduling meetings, appointments, and travel arrangements, both domestic and international, ensuring optimal time management and anticipating potential conflicts
• Prepare and edit correspondence, reports, presentations, and other documents with accuracy and attention to detail
• Organize and maintain executive files and records, ensuring easy access and retrieval of information
• Screen and prioritize incoming communications, including phone calls, emails, and mail, responding or delegating appropriately
• Coordinate and manage logistics for meetings and events, including room setup, catering, and material preparation
• Process expense reports, invoices, and other financial documentation accurately and in a timely manner
• Conduct research and gather information as needed to support executive projects and initiatives
• Act as a point of contact between executives and internal/external stakeholders, maintaining professional and courteous relationships
• Handle confidential and sensitive information with the utmost discretion and integrity
• Anticipate the needs of the executives and proactively take action to ensure their efficiency and productivity
• Should be flexible with timings depending on the need of support required
• Supervise and mentor a team of early-career Executive Assistants, providing guidance, training, and support for their professional growth
• Delegate tasks and projects to junior assistants, ensuring equitable distribution of workload and alignment with their skill sets
• Oversee the day-to-day activities of the junior assistants, ensuring timely and accurate completion of their responsibilities
• Conduct regular check-ins and performance reviews with junior assistants, providing constructive feedback and identifying areas for development
• Foster a positive and collaborative team environment, promoting effective communication and teamwork within the administrative support team
• Participate in the recruitment and onboarding process for new administrative support staff as needed
• Identify opportunities for process improvement within the administrative function and implement best practices
• Ensure adherence to company policies and procedures within the administrative support team

Preferred Qualifications

• Bachelor's degree or equivalent experience
• Experience working in a fast-paced and dynamic environment
• Familiarity with Google Suite (Gmail, Calendar, Docs, Sheets, Slides)