Simple Habit is hiring a
Senior Executive Support, HR and Operations Assistant

Summary

The job is a full-time remote position for an Executive Support and Operations role in the Health and Wellness Industry with Sleep Reset. The candidate will support the CEO directly, manage operations, handle HR tasks, and potentially provide customer support. The ideal candidate should have a bachelor's degree, at least 2 years of remote-based work for a US company, 1+ years of customer care experience, and 5 years of relevant admin/ops experience.

Requirements

• Bachelor's degree in accounting or business administration from an accredited college in English speaking countries (highly preferred)
• At least 2 years of remote-based work for a US based company where they had to speak English only
• 1+ years of customer care associate experience
• A minimum of 5 years of relevant experience in admin/ops roles
• Demonstrated experience working for a Sleep Clinic
• Demonstrated vendor management experience
• HR liaison experience with third-party payroll management firms & Experience in payroll management

Responsibilities

• Support the CEO directly to ensure efficient company operations and the accomplishment of goals
• Maintain and refine internal processes that support the CEO and the company, coordinating internal and external resources to expedite workflows
• Manage communication with employees by liaising with internal and external executives on various projects and tasks
• Plan and orchestrate work to ensure the CEO's priorities are met, organizational goals are achieved, and best practices are upheld
• Process and review expense reports, ensuring compliance with T&E policies
• Assist in the assembly of tax returns and extensions
• Handle administrative tasks such as correspondence management, document preparation, scheduling meetings, and maintaining records
• Collaborate with departments to manage vendor relationships effectively
• Coordinate relationships with banks, external auditors, and other outsourced functions
• Ensure compliance with company policies and procedures
• Prepare reports for audits as requested
• Assist with employee events, benefits administration, and salary administration
• Support new-employee orientations, including I-9 documentation
• Assist the Executive in policy formulation
• Manage online job postings, shortlist candidates, and schedule interviews
• Administer benefit/401k plans, including claims resolution and invoice approval
• Ensure timely processing and data integrity of various HR, payroll, and safety reports
• Develop and maintain job descriptions
• Assist in employee performance and salary reviews
• Send brochures & faxes
• Respond to their questions via email
• Answer around 45-50 emails per day to help customers troubleshoot problems and follow policies
• Work cross-functionally with our sleep coaches, product, engineering to report bug/crashes/user feedback, address user requests, and suggest ways to improve our metrics
• Answer all negative comments, questions, and reviews coming through social media channels (including social media ads) and app stores

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave