Senior Facilitator, Learning & Development

Summary

Join Altisource, a leading technology and services provider for the mortgage and real estate industry, as an L&D Trainer! Based in Bengaluru (initially remote), you will facilitate training courses (live and online), design L&D programs, manage training data, and identify areas for improvement. You will collaborate with SMEs to create engaging learning materials, manage project plans, and act as a liaison between L&D and the business department. Responsibilities include mentoring trainers, conducting classroom training, and participating in floor support activities. This role requires strong knowledge of US mortgage origination services, excellent communication skills, and the ability to work under pressure.

Requirements

• Minimum 2+ years of strong knowledge in US Mortgage Origination Services
• Should be a Graduate in any discipline
• Should have sound understanding of MS Office
• Should have strong verbal and written communication skills
• Should have good people management skills
• Must be able to liaise with the onshore and offshore teams to recommend process changes to benefit the business
• Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business
• Should have the ability to work under stringent timelines and pressure
• Be a team player and act in accordance with the organization’s code of conduct at all times

Responsibilities

• Facilitate training courses in both live and on-line environments
• Design and develop need-based L&D programs to support the business
• Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training
• Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management
• Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions
• Manage and develop project plans and timelines
• Contribute to training process improvements and participate in other projects as needed
• Act as a liaison with L&D and the business department to ensure consistency with practices, processes and manage scheduling of programs
• Contributes to process improvements and innovation in the L&D function
• Attend any client mandated trainings
• Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group
• Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning
• Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group
• Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership
• Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives
• Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenario

Benefits

• Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee
• Comprehensive insurance plans; Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
• Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps etc
• 10 paid holidays, plus 26 paid days off per year
• Opportunities to join our community service initiatives, including Habitat for Humanity