Senior Flex Family Access Manager

Summary

Join Acadia Pharmaceuticals as a Flex Family Access Manager (FAM) and provide expert field-based access and reimbursement support to healthcare providers and Rett families. This role involves educating healthcare professionals and families on navigating the patient access process, proactively working with accounts, and collaborating with various teams to ensure seamless service. As a subject matter expert, you will also support other Acadia teams and contribute to the development and implementation of field-based training programs. This position requires flexibility to relocate within the U.S. for short-term assignments and involves significant travel. The ideal candidate possesses extensive experience in pharmaceutical sales, access, or related fields, along with strong communication, problem-solving, and leadership skills.

Requirements

• Bachelor’s degree and 7 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement; MBA is a plus
• A minimum of 3 years of experience and expertise in Learning & Development positions at a national level
• Proven ability in creating effective learning & development materials
• Proven application of adult learning principles
• Strong interpersonal and written communication skills
• Excellent facilitation skills in small and large groups
• Self-motivated and accountable to meet deadlines with minimal supervision
• History of intellectual curiosity
• Strong project management experience
• Strong history of successful cross functional collaboration
• Demonstrated success in leading without authority
• Exemplary interpersonal skills
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Empathetic listening skills in order to interact effectively with customers
• Exceptional organizational and time management skills
• Understand HIPAA rules and regulations related to patient privacy
• Strong written and verbal communications as well as presentation skills
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Must be a fast learner, flexible, able to work independently, and able adjust
• Strong enthusiasm with a drive to succeed within a team
• Ability to travel up to 70%, depending on territory
• Employee must be able to meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting

Responsibilities

• Serve as a subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
• Educate healthcare providers and patient families on navigating the patient access process
• Proactively work with assigned Center of Excellence (COE) and HCP accounts to build and maintain Trofinetide access related knowledge
• Work seamlessly and in coordination with Acadia customer support services, hub/specialty pharmacy, and other field teams while supporting patient access
• Escalate local payer issues to Family Access leadership
• Condense complex issues into simple solutions by working with cross-functional peers to improve the customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory
• Provide in-service to COE and community physician offices on all aspects of the prescription process including but not limited to; prior authorization requirements, hub/specialty pharmacy process and patient family resources
• Communicate with patient families and Care Givers, to help navigate and clarify access questions
• Provide expertise on region specific plans, local Medicaid plans and challenging national plans to FAM team members and commercial partners in tandem with FAM leadership
• Serve as subject matter expert driving partnership opportunities, problem solving solutions and implementation of strategic initiative
• Identify and execute on opportunities to provide leadership within the FAM team and cross functionally
• Provide formal mentorship with new FAM team members
• Provide informal mentorship and development opportunities to cross functional colleagues interested in Patient Support Services
• Identify training and development opportunities related to Patient Support Services and the broader organization
• Ensures that all actions, both internally and externally working on Acadia’s behalf are in compliance with all laws regulations, policies and demonstrates Acadia values

Preferred Qualifications

• Medicaid expertise
• Product Launch experience
• Rare Disease experience
• Account Management experience
• Advocacy experience
• Strong background and understanding of field environment in healthcare industry
• Track record of increased responsibilities
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program

Benefits

• Competitive base, bonus, new hire and ongoing equity packages
• Medical, dental, and vision insurance
• 401(k) Plan with a fully vested company match 1:1 up to 5%
• Employee Stock Purchase Plan with a 2-year purchase price lock-in
• 15+ vacation days
• 14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st
• 10 days of paid sick time
• Paid parental leave
• Tuition assistance