Senior Flex Family Access Manager

Summary

Join Acadia Pharmaceuticals as a Sr. Flex Family Support Educator and provide expert patient education and support to the Rett community. You will serve as a dedicated contact for Rett families, answering their questions about the disease and product. This role involves collaborating with healthcare professionals, caregivers, and internal teams. You will cover open territories, ensuring continuity of support and acting as a liaison among HCPs and patient families. The position requires flexibility to travel within the U.S. and involves developing and implementing field-based training programs. This role is based anywhere in the U.S., preferably near a major airport.

Requirements

• Bachelor’s degree and 7 years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with Patient Engagement
• A minimum of 3 years of experience and expertise in Learning & Development positions at a national level
• Two years (2) minimum of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership)
• Proven ability in creating effective learning & development materials
• Proven application of adult learning principles
• Strong interpersonal and written communication skills
• Excellent facilitation skills in small and large groups
• Self-motivated and accountable to meet deadlines with minimal supervision
• History of intellectual curiosity
• Strong project management experience
• Strong background and understanding of field environment in healthcare industry
• Track record of increased responsibilities
• Strong history of successful cross functional collaboration
• Demonstrated success in leading without authority
• Exemplary interpersonal skills
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Empathetic listening skills in order to interact effectively with customers
• Exceptional organizational and time management skills
• Understand HIPAA rules and regulations related to patient privacy
• Must possess strong written and verbal communications as well as presentation skills
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Must be a fast learner, flexible, able to work independently, and able adjust
• Strong enthusiasm with a drive to succeed wi thin a team
• Ability to travel up to 70%, depending on territory
• Employee must be able to meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting

Responsibilities

• Provide disease state, product, and ongoing therapy management education upon request, in consumer friendly language to the Rett community, which may include patients, caregivers, and/or other care team members. Caregiver engagement may take place before, during, and after therapy initiation, through various formats, including in-person, telephonic, and/or virtual interactions
• Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey
• Collaborates with and provides support for the entire assigned territory, which consists of multiple internal cross-functional partners (Marketing, Sales, Patient Access Team, Advocacy, and others), and may require coverage of multiple states. Supports and communicates educational opportunities with cross functional partners, as appropriate
• Assists the development, implementation and execution of new FSE-related initiatives, and supports engagement with FSE regional trainers
• Possess expert knowledge and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub-related and Patient Assistance Programs, and ambassador speaker programs, etc
• May moderate, lead and present caregiver speaker programs as needed, and attend community events within assigned territory
• Provide in-service to physician offices reactively, to educate about the Sr. Family Support Educator role, patient support resources provided to caregivers, pre and post enrollment in the program, and foster a dialogue between caregivers and healthcare providers
• Identify and execute on opportunities to provide leadership within the Sr. Family Support Educator team and with cross functional partners
• May provide formal mentorship and/or development opportunities with new Sr. Family Support Educator team members, and/or to cross functional colleagues interested in Patient Support Services
• Identify training and development opportunities related to Patient Support Services and the broader organization
• Ensures that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrates Acadia values

Preferred Qualifications

• MBA is a plus
• Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry
• Rare Disease experience strongly preferred
• Experienced in patient/caregiver education strongly preferred
• Account Management experience preferred
• Advocacy experience preferred
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred

Benefits

• In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location
• Salary Range $150,000 — $187,000 USD