Manager, HR Operations

Summary

Join Headspace as the Manager of HR Operations, a hands-on role requiring strategic and tactical expertise. You will lead the HR Ops team, focusing on building a strong HR foundation, implementing best-in-class policies and processes, and optimizing people systems. Key responsibilities include managing core HR processes, ensuring compliance, collaborating with cross-functional teams, and enhancing employee self-service resources. The ideal candidate will have strong HR functional expertise, experience managing teams, and a passion for creating exceptional employee experiences. This role offers the opportunity to develop scalable solutions, leverage data for process efficiencies, and grow your direct reports. You will contribute significantly to supporting Headspace employees throughout their employment journey and deliver business impact.

Requirements

• 5+ years of experience building and improving the employee experience in an HR/People Operations role
• 2+ years of experience managing a team, focused on driving for accountability and results
• Strong HR functional expertise; knowledgeable on employment law compliance, policy creation, process development
• Strong business acumen to provide solutions that deliver impact, demonstrate creative problem solving and critical thinking skills; ability to exercise sound judgment
• Prior experience building scalable operational support infrastructure of all people systems, including HRIS
• Ability to use data to drive recommendations and decision making
• Ability to think ahead and build for the long term to create proactive, versus reactive, workflow
• Passionate about providing an extraordinary experience for employees at all levels
• Confidence in crafting and recommending projects or programs needed for achieving functional goals
• Makes others better through work reviews, thorough documentation, area of expertise guidance

Responsibilities

• Lead and manage the HR Ops team, providing guidance and support to ensure smooth day-to-day operational excellence
• Own the delivery, effectiveness, and continuous evolution of core HR processes and policies such as policy management, compliance training, LOA best practices, etc., while maintaining compliance with federal, state, and local employment laws across the US and the UK
• Collaborate with People Business Partners and other cross functional teams to diagnose and implement solutions needed to improve operational effectiveness
• Ensure ongoing compliance with relevant regulations and requirements to minimize risk and exposure to the company; partner with legal to address any employment related legal matters
• Partner with internal communications to support communication strategies for People Ops programs and announcements
• Oversee and enhance inbound People Ops requests and employee self-service resources, ensuring people ops team materials are up to date and relevant to provide a seamless experience for employees
• Design a variety of resources ranging from online materials to internal standard operating procedures; tailoring existing processes to meet business specific needs
• Drive and support the enhancement and evolution of Company HRIS, UKG, to ensure it’s enabling us to work efficiently and effectively
• Help create metrics and processes to evaluate policies and associated programs to ensure data-driven approach to measure effectiveness; use data to recommend and implement solutions in support of achieving team and/or business initiatives

Preferred Qualifications

• Previous experience working at a digital health company
• International HR best practices (particularly in the UK)
• Experience using UKG as an end to end HRIS solution
• Familiarity with Zendesk as a ticketing and knowledge base platform
• Experience with immigration matters in the US and UK

Benefits

• Comprehensive healthcare coverage
• Monthly wellness stipend
• Retirement savings match
• Lifetime Headspace membership
• Generous parental leave