Senior Fraud Analyst

Summary

Join Happy Money's Fraud Team as a Senior Fraud Analyst, where you'll play a crucial role in detecting and preventing fraudulent loan applications, reviewing post-funding fraud disputes, and drafting suspicious activity reports. You'll be part of a dynamic team dedicated to protecting Happy Money and its clients from financial and reputational harm caused by fraud and other white-collar crimes. Your analytical skills will be essential in identifying and managing fraud risks, directly impacting the company's default rate and profitability. This exempt position reports to the Manager of Fraud.

Requirements

• 4+ years of fraud experience in a financial institution
• Have strong verbal and written communication skills
• Take a 'can-do,' flexible, and proactive approach to identifying the root cause of complex issues and resolving difficult problems
• Have the ability to adapt quickly to new processes
• Are an independent decision-maker and problem-solver with capabilities based on analytical data, which may include creative thinking and keen business judgment
• Have superb attention to detail and a proven interest in online fraud prevention
• Detective-like mentality, while mitigating risk for the Company
• Have strong organizational skills and establish priorities quickly
• Have shown the ability to make logical and commercial decisions based on partial data and under time pressure
• Are able to meet deadlines and handle multiple priorities
• Are an efficient leader and team player who can also resolve problems independently

Responsibilities

• Review and assign loan applications flagged by automated systems from the verification stage to the funding stage
• Utilize available tools to analyze large data sets in order to detect trends and patterns of suspicious activity and suggest mitigation strategies to management
• Conduct fraud and quality control reviews including analyzing and interpreting all types of credit information and documentation types within loan applications to determine applicant’s financial condition, ability to repay, and fraud risks
• Conduct over-the-phone interviews with potential victims of identity theft
• Monitor and manage real-time queues using various fraud detection tools and analyzing high-risk applications to detect suspicious behavior
• Report suspicious or unusual activity to our credit union and banking partners
• Maintain established service level agreements and guidelines for timely resolution of high-risk applications to minimize potential losses
• Perform quality control on Fraud Analyst’s queues and suspicious activity reports
• Ability to conduct high-risk reviews based on a defined risk matrix and reviews that fall outside of the matrix
• Lead initiatives that move the team forward such as process improvements, data analytics, etc
• Conduct fraud dispute reviews, document outcomes, and respond to the complainant according to procedures
• Actively look for departmental efficiency gains and process improvements and communicate to management
• Prepare monthly reporting for our financial institution Partners

Preferred Qualifications

• Experience working with credit unions
• A deep understanding of loan accounting principles
• Knowledge in programming languages such as R or Python

Benefits

• Medical, dental, and vision insurance options covered at 100% for you & family
• 401k Plan with a matching contribution
• Generous PTO
• Monthly Health and Wellness Days
• 12 Weeks Paid Family Leave
• Company-paid short & long term disability and life insurance
• Happy Money is a 100% fully distributed workforce