Senior Functional Consultant
Kimberlite Partners
📍Remote - Worldwide
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Job highlights
Summary
Join Kimberlite Partners as a Senior Functional Consultant and become the primary point of contact for onboarding and managing subscription-based services engagements for a portfolio of customers. You will act as a customer advocate, managing priorities, ensuring seamless coordination with other teams, and maximizing customer value. This role requires hands-on NetSuite remediation, risk management, and driving renewals. You will also collaborate with sales to promote expansions and identify project opportunities. The ideal candidate possesses strong project management, communication, and analytical skills, along with extensive NetSuite experience and relevant certifications.
Requirements
- Strong project management, business analysis and task/time coordination is required
- Excellent written and spoken communication skills
- Solid presentation skills, great at developing rapport with customers
- Recognizing new business opportunities in existing account base
- Experience presenting to/facilitating meetings and group discussions
- Proficiency with project-based tools such as Word, Excel, PowerPoint
- Solid analytical skills
- 5+ years of sustained, hands-on experience with Netsuite
- Must have experience with Zone Billing
- 5+ years of customer-facing functional consulting
- NetSuite ERP Consultant certified
Responsibilities
- Be an advocate for your Customer and take necessary actions to achieve desired outcomes
- Continue to communicate back to the Customer what actions are being taken to current success criteria and next steps
- Be the primary point of contact for Customers’ requests
- Advocate as needed with other services teams to drive favorable outcomes for Customers
- Lead intake of new Customers and develop a roadmap of priorities and implement based on the customer’s business goals
- Manage ongoing priorities/task and provide regular status updates to customers
- Maintain case hygiene, engagement tasks, manage time entry and associated approvals, ensure extended hours approval compliance
- Maximize Customer entitlements while ensuring significant value is derived
- Identify and manage risks
- Ensure seamless coordination as needed with other services teams to drive favorable outcomes for Customers
- Hands-on remediation of identified Customer NetSuite enhancement including but not limited to application configuration of fields, forms, roles, permissions, searches, reporting, light SuiteFlow and unit testing of scripted solutions and integrations
- Support or respond to any alerts, red flags or account poor health. This can be directly from the Customer reaching out or critical or overdue cases or work packets
- Delight Customer to ensure renewal at end of contracted term
- Partners with Sales as expiration approaches to showcase historic and planned value
- Ensures all required Subscription Service Name methodologies and processes are followed in accordance with the standards set forth by Company
- Work closely with Sales to promote license and service expansions, including identification of potential Statement of Work based Projects to increase Customer lifetime value (CLV) of our customers
Preferred Qualifications
- Bachelor’s degree in computer science, engineering, or related field is preferred
- A combination of at least 5 years of experience in relevant industry business practices, business consulting, and/or technical consulting desired
- Accounting background desired
- Strong financials knowledge including expertise with ARM, Multibook, FAM and RevRec would be nice to have
- Vertical domain expertise in Software and Services a strong plus
Benefits
- Unlimited PTO
- Fully remote
- Competitive benefits including health, dental and vision
- Profit Sharing Units (PSUs) to share in our collective success
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