Senior Go-to-Market Operations Specialist

Summary

Join Scaled Agile, Inc. as a Senior GTM Operations Specialist and support the optimization of the go-to-market (GTM) strategy. You will enhance operational efficiency across sales, partner, and customer success functions, driving revenue growth. Collaborate with cross-functional teams to ensure smooth process execution and alignment. Analyze sales performance data, provide actionable insights, and maintain accurate sales forecasts. Track sales performance against KPIs and create comprehensive reports. The ideal candidate will have a strong background in revenue operations, sales processes, and data analysis, with a passion for optimizing GTM workflows and improving operational efficiencies. This role requires strong analytical and problem-solving skills, CRM expertise (Salesforce preferred), and excellent communication skills. The position is based at your home office in Dublin, Ireland.

Requirements

• 4+ years of experience in Revenue Operations, Sales Operations, or GTM Operations within a B2B organization
• Proactively identifies challenges and drives solutions with minimal direction
• Strong analytical and problem-solving skills with the ability to analyze complex data sets and provide actionable insights
• High proficiency in CRM systems (Salesforce preferred)
• Strong understanding of revenue and sales metrics (e.g., sales pipeline, win rates, churn, sales velocity, CLTV) and the ability to leverage data to drive decisions
• Familiarity with data integration tools, API integrations, and automation tools to streamline operations across systems
• Strong project management skills with the ability to prioritize, manage deadlines, and collaborate across teams
• Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical stakeholders
• Ability to thrive in a fast-paced, dynamic environment and quickly adapt to evolving business needs

Responsibilities

• Support the execution of the GTM strategy by optimizing key processes across sales, partner, marketing, and customer success to ensure seamless alignment and execution
• Collaborate with sales leadership to implement and improve sales processes, including CRM management, pipeline tracking, forecasting, and performance metrics
• Analyze sales performance data to identify trends, challenges, and opportunities for optimization. Provide actionable insights to leadership teams to inform decision-making and strategy adjustments
• Help maintain accurate sales forecasts, track sales performance against KPIs, and create comprehensive reports that provide insights into sales efficiency and effectiveness
• Renewal Quoting and communication for all partner renewals: The creation and maintenance of all partner quotes within the designated region through the closed status
• Identify areas of automation for partner renewals: Ongoing consideration for areas of improvement through automation for internal processes and/or partner-facing self-service tools
• Act as a liaison between sales, marketing, and customer success teams to ensure alignment on GTM strategy, campaign execution, and account targeting
• Ensure accurate data flows between systems and teams (e.g., CRM, marketing automation, financial reporting) to maintain data integrity and reduce friction between processes
• Track and report on key revenue metrics, including pipeline velocity, sales cycle length, win rates, churn rates, and customer lifetime value (CLTV)
• Develop and maintain dashboards in Salesforce to track the success of GTM initiatives and support data-driven decision-making across the commercial teams
• Collaborate with leadership to define and track key performance indicators (KPIs) across the sales and GTM teams to measure success and optimize for revenue growth
• Work with teams to optimize the use of our sales tools and platforms (ie. Salesforce, LinkedIn Navigator), to improve workflow efficiency and performance tracking
• Support integrations between systems (e.g., Salesforce, Marketo, Tableau) to ensure alignment and streamlined data flow
• Document key GTM operations processes and best practices to ensure consistency, efficiency, and scalability as the organization grows
• Identify and implement process automation opportunities across sales, partners, marketing, and customer success to increase operational efficiency and reduce manual tasks
• Support ad-hoc projects and initiatives as needed to improve overall commercial operations and drive revenue growth
• Communicate progress on key initiatives, provide recommendations, and share insights with senior leadership to ensure alignment across the organization

Preferred Qualifications

• Salesforce Certification (or equivalent CRM certification)
• Familiarity with tools like Marketo, ChurnZero, and sales efficiency tooling
• Process Improvement certifications or experience

Benefits

Work location – This position will be based at your home office in Dublin, Ireland