Senior Implementation Architect

Summary

Join Movable Ink as a Senior Implementation Architect and work with leading brands to implement AI-powered, personalized email programs. Lead technical setup and onboarding for new clients, ensuring a smooth transition to the platform. Collaborate with clients and internal teams to design and implement custom technical solutions. Troubleshoot and resolve integration issues, providing actionable solutions. Conduct training sessions and workshops to empower clients and internal teams. Work closely with various teams to ensure a cohesive client onboarding experience. Develop in-depth understanding of Movable Ink's platforms and influence product features. Expect approximately 10% travel.

Requirements

• 3+ years in a senior implementation or solution architect role, preferably within the marketing technology sector
• 3+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
• Extensive experience with multiple enterprise email service providers (e.g., Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
• Proven track record of managing complex client onboarding projects
• Technical proficiency, ability to read and write HTML, CSS, and JavaScript
• 2+ years experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
• Excellent problem-solving and troubleshooting skills
• High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
• Ability to explain technical concepts in simple terms to various stakeholders
• Strong communication and project management skills
• Strong understanding of AI and machine learning applications in email marketing
• Public speaking experience and thought leadership in applied AI
• Detail-oriented and highly organized

Responsibilities

• Lead the technical setup and onboarding process for new clients, ensuring their existing marketing strategies transition smoothly to our AI/ML-based platform
• Collaborate with clients and internal teams to scope, design and implement novel custom technical solutions that meet client goals
• Troubleshoot and resolve integration issues, providing actionable solutions and anticipating future challenges
• Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform
• Work closely with Sales, Implementation Managers, and other teams to ensure a cohesive and successful client onboarding experience
• Develop an in-depth understanding of Movable Ink’s platforms, staying updated on new features and functionalities, and influencing/advising product features and roadmap
• Drive value through in-person meetings; safe future travel conditions permitting, ~10% travel

Benefits

• Full range of medical, financial, and/or other benefits
• Stock options and other incentive pay