Senior Implementation Engineer

Summary

Join interface.ai, a leading AI provider for banks and credit unions, as a Solutions Engineer. You will serve as the primary technical liaison between clients and our product team, conducting technical discovery, leading implementations, and developing technical presentations. This role requires 7+ years of experience in a customer-facing technical role, proficiency in Node.js and PostgreSQL, and comprehensive Kubernetes knowledge. You will leverage your expertise in third-party integrations and system architecture to create custom solutions and build strong client relationships. We offer a remote-first policy, comprehensive health insurance, PTO, life insurance, and a commitment to diversity and inclusion.

Requirements

• 7+ years of experience in solutions engineering, technical sales, or similar customer-facing technical roles
• Proficient in Node.js
• PostgreSQL and complex SQL query optimization
• Comprehensive Kubernetes and container orchestration knowledge
• Experience with third-party integrations
• Exceptional debugging skills
• Ability to manage and execute challenging third party integrations (like core banking and chat systems)
• Exposure to AWS cloud or other cloud technologies
• Familiarity with Docker/Kubernetes (EKS)
• Familiarity with CI/CD pipelines, such as Jenkins
• Strong understanding of system architecture and design patterns
• Proven track record of successfully converting technical requirements and into go lives
• Exceptional ability to communicate complex technical concepts to non-technical stakeholders
• Strong presentation and storytelling skills
• Proven ability to build and maintain client relationships
• Advanced technical problem-solving skills
• Experience working with global teams
• Proven ability to multi-task, working independently across multiple clients and projects

Responsibilities

• Serve as the primary technical liaison between clients and our product team
• Conduct comprehensive technical discovery and needs assessments with prospective clients
• Lead end-to-end technical implementations for clients
• Develop and deliver technical presentations demonstrating our product's capabilities
• Create custom technical solutions and implementation strategies tailored to client requirements
• Identify and articulate potential integration challenges and mitigation strategies
• Participate in product feedback sessions to inform future product development
• Conduct technical deep-dive sessions with enterprise clients

Benefits

• Remote First Policy
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance